Philadelphia has been our departing stop when we leave on long distance trips. To get to the lounge from the station you must haul your baggage up a long series of steps. We usually do that but this year myself and my wife are having back issues and am looking for an easier way to get to the lounge. There appears to be an elevator that goes up to the lounge but every time we have seen it the door is open and its not operational. Is there a way to request baggage service to the lounge. I guess that we could call a redcap but those guys are stationed a distance away. Does anyone know how we can use an elevator to get to the lounge?