D
Dr Obi
Guest
Good Afternoon Forum
I had a major complaint with Amtrak a couple of months ago when I was taking my family to New York to see the final show of a Broadway production which was also sold out
The train I was, on broke down and it took almost 2 hours 45 minutes delay to get the train fixed at PHL after spending a lot of time on the track with non-functional toilets.
We missed the show, 4 tickets at about $135 each.
We were offerred a credit for only the North Bound Journey when I called the 800- number
I stated I did not want a credit but a full refund of what I paid AMTRAK. The customer service rep was nonchalent and told me to write to Mr John Wojciechowski, Director of Customer Relations if I was not satisfied with thir offer which we refused
We have written Mr Wojciechowski, with USPS confirmation that he received the letter.
He has neither called or responded, and I am at a loss to know how to proceed next
Does anybody have any ideas?
Thank You
Dr Obi
I had a major complaint with Amtrak a couple of months ago when I was taking my family to New York to see the final show of a Broadway production which was also sold out
The train I was, on broke down and it took almost 2 hours 45 minutes delay to get the train fixed at PHL after spending a lot of time on the track with non-functional toilets.
We missed the show, 4 tickets at about $135 each.
We were offerred a credit for only the North Bound Journey when I called the 800- number
I stated I did not want a credit but a full refund of what I paid AMTRAK. The customer service rep was nonchalent and told me to write to Mr John Wojciechowski, Director of Customer Relations if I was not satisfied with thir offer which we refused
We have written Mr Wojciechowski, with USPS confirmation that he received the letter.
He has neither called or responded, and I am at a loss to know how to proceed next
Does anybody have any ideas?
Thank You
Dr Obi