Recent content by I like rolling hotels

o Walk the coach cars to keep an eye out for problems like dangerous passengers. o Standardize customer service training and make it easy to complain quickly if there's a need. I've seen more than one above-and-beyond bit of customer service but Amtrak needs to cut out the bottom. o Use the...

For people who want to read the Washington Post article but don't have a way past the paywall, here's one of my gift article links: https://wapo.st/3eJgR7c

I make it a point to send feedback about the good ones. I don't know if anyone pays attention but I hope so.

So what is the trick to getting through to a human being on the 800 number? When I say "agent", Jule asks what kind of agent, and for every reply I've tried she jumps in and tries to handle it herself.

Another thing to think about is that depending on exactly how the lab does the test they may report a positive for THC when all you have used is (now legal nationally) CBD oil.

1. Has anyone ever been thrown off a train for saying "I respectfully decline consent" to a drug search? 2. If that is a thing that happens, how do you re-book travel if you're dropped in the middle of nowhere? I take the Empire Builder a lot and some of the stops are a long way from alternate...

Now that the scanners with naked images are gone, and with my aging father generating occasional emergencies, I've flown again. Flying remains a second choice because Amtrak is just a better experience every other way.

This would be a horrible double bind because I have two reasons I'd decline consent for a search. One is that there are some pretty personal things among my prescriptions. The other is that the field test kits many agencies use are unreliable and have put people in jail for having baking soda...

Is that also the number to ask about missing Tier Qualifying Points, even though those are not at all the same thing as AGR points? If I say "missing points" to the robot, will I wind up with something like the missing points form on the web site, which is apparently only for guest rewards...

The app will show you an actual price, but I always have some weird problem finishing a booking with it.

They won't touch anything you leave in the room even if it's in an envelope with their name on it. I hand it to them in person usually at turndown time at night.

Everyone check me on this, but I believe you keep your points as long as your "qualifying activity" includes either earning them or redeeming them, and that what's new is that it's two years instead of three like it used to be.

All of the above, plus restaurant-grade food and being allowed to keep the Swiss army knife I carry all day every day.

Thank you all. I never would have gotten this information elsewhere! What is the "ACAC"? Sorry to be the dumb one but I am kind of an outsider to this.

I've had consistent long or very long waits when I've used the call button on The Empire Builder. Thanks to Siegmund for the idea of finding out where to look for them. Which, I hasten to add, is something that happens along with exceptionally good service. I've left website feedback more than...