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  1. National Limited

    Questions on Poughkeepsie and Albany Amtrak stations

    There is a parking garage on the west side of the station. The bridge over the tracks connects the station to the garage. There are elevators from the track level up to the station. Platforms are high level. I'm fairly sure there is an elevator in the garage as well but have never explored...
  2. National Limited

    The cramped Union Station Claytor concourse

    Are there any floor plans available online that show what Amtrak is intending to do with the expansion of the concourse?
  3. National Limited

    The cramped Union Station Claytor concourse

    Fascinating read (but lengthy) at this site: https://www.usrcdc.com/projects/historic-preservation-plan/
  4. National Limited

    The cramped Union Station Claytor concourse

    I was recently in Washington DC for a weekend getaway. My flight flew out of BWI. I got to union station in the pouring rain and quickly booked a train on the Amtrak app. When I got to the Claytor concourse I was surprised to see a New York Penn station size mob waiting to find the gate posting...
  5. National Limited

    How and to whom should I report a great Amtrak Employee?

    I phoned Customer Relations this morning. After holding for 49 minutes I spoke with an agent who was incredibly helpful. He asked me to summarize my experience, created a case number, and gave me the e-mail to which my letter of praise should be sent. I told him about my difficulty with the...
  6. National Limited

    How and to whom should I report a great Amtrak Employee?

    A point of clarification on Amtrak.com/employee-praise: Yes, I was able to access the page, click on the "send your praise" button and complete the popup window that requests numerous identifiers including your Guest Rewards, number, reservation number, etc. and your letter of praise. The...
  7. National Limited

    Empire Connection Routing

    Thanks JIS for all the detail!
  8. National Limited

    How and to whom should I report a great Amtrak Employee?

    So I guess Customer Relations is different from Customer Service? You would think that someone somewhere at Amtrak would know this. Clearly not Amtrak Corporate or Customer Service!
  9. National Limited

    How and to whom should I report a great Amtrak Employee?

    John, Thanks for that link but it doesn't work (see original post).
  10. National Limited

    Empire Connection Routing

    Wow! So headed west from the station it goes: - Under the 8th ave subway line (which to me is a given) - Under the LIRR west side yard - Over the north river tunnels. That is one fancy piece of engineering! Talk about threading the needle! Two follow up questions: 1. At what street does it...
  11. National Limited

    How and to whom should I report a great Amtrak Employee?

    I recently too a trip on the Adirondack and had probably my best experience with a conductor I've ever had, or with an Amtrak employee in general. I've attempted to post my report of praise to Amtrak using the website (amtrak.com/employee-praise). It doesn't work with any browser on either Mac...
  12. National Limited

    Empire Connection Routing

    I recently had the opportunity to ride several Amtrak trains from NYP via the Empire Connection. I have done so on several other occasions over the past number of years. Each time I've tried to visually trace the exact routing of the trains out of or into NYP. As of yet I have failed to get my...
  13. National Limited

    New York Penn Station Empire Service Boarding

    Zephyr, . . . but deliver us from people! As I was a "domestic" traveler on The Adirondack I didn't actually see how they were handling the "international" passengers but the word I overheard from people asking those in the "international" line was that they had to "check in" before getting in...
  14. National Limited

    New York Penn Station Empire Service Boarding

    I recently took a trip on train 69--The Adirondack from Penn Station in New York. I've ridden some Empire Service trains from Penn Station before so was familiar with the boarding procedure but for a first timer it can be a little confusing (and for someone with limited experience it can be...
  15. National Limited

    Adirondack Loading in Penn Station?

    I'm taking the Adirondack tomorrow morning from Penn Station to Ticondaroga. Is the boarding procedure and queuing the same as all the other Empire Service trains?
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