A quick update to our ongoing voucher situation. We took our intended journey from Fort Lauderdale to Orlando - tried to use the voucher when booking at the station but were told this could only be done online.
After our return from the US we once again emailed Amtrak expressing our frustration...
The situation is that whilst the Amtrak website recognises and accepts the voucher I'm trying to use is valid when it comes to the making payment stage it merely says there are problems, you need to ring. I'm just trying to find a way of doing this without hanging on in a queue on a...
It's interesting that you see no Live Chat while located in the US.
I'm not on any social media but I got my son to contact Amtrak via Twitter.
According to them Live Chat doesn't work outside the USA and they only discovered that after several back and forths on Twitter.
But it looks like it's...
Not on Twitter and don't want to call the US from a cellphone in the UK and be kept on hold.
After emailing them again yesterday I received a reply telling me to use the Live Chat function on amtrak.com or the app.
I cannot find a Live Chat function on either of them.
Amtrak's Center of...
Nearly 11 weeks on from our initial inquiry to Amtrak and still no response. Our date of travel draws near. Amtrak is still not allowing me to use our travel voucher to make a booking. Any thoughts ?
Are we able to use a voucher provided by Amtrak for a problematic California Zephyr journey on regular trains ?
Trying to book online a journey from Fort Lauderdale to Orlando for Nov ( the voucher runs out a few days later and we're only using a portion of it ) but getting rebuffed.
Trying to...
I'm trying to book a couple of seats from Fort Lauderdale to Orlando in November partly using vouchers supplied by Amtrak after they were unable to provide cooked food for most of a California Zephyr's journey from SF to Chicago.
The online booking site won't let me.
I emailed Customer Service...
Call me old-fashioned but it should not be beyond the ability of a modern 21st Century transportation system to be able to offer this service free to its customers.
Even the cheapest, no-frills airline offers you an instant guide to when their prices are cheapest - as a marketing tool to fill...
Thanks for that.
Amtrak's Chicago press office finally got in touch and were unable to answer to answer the simple question of what is the cheapest or most basic fares they offer on the CZ in 2023.
I guess I shouldn't be surprised but I am. It is the first question anyone reading a feature on...
Thanks for that.
What are the five different numbers in each column for ? All I'm really looking for is the lowest possible FROM fare in each category. The newspaper doesn't need any more info than that.
Hi:
I've written a feature article on our CZ trip last year ( retired hack for my sins 😉 ) and I need to get some basic fare information for 2023 to add to the end of the article.
Emails to Amtrak's press office are unaswered.
Without inputing a whole host of dates to get a variety of fares does...
We stayed at HH before commencing our trip to Chicago last summer and it's perfectly fine if a little expensive for its location.
If you're into that sort of thing there's a really good little bar not far from the station called the Branch Line.
Great regulars bar, friendly hosts and the food is...