Long distance survey

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pennyk

pennyk

Amtrak Rider
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Today I received an email in my spam folder regarding a long distance survey from Northstar/HarrisX on behalf of Amtrak valuedopinions reading as follows:

Dear Penny,
As Amtrak is contemplating important changes to its Long Distance service (trips of 250+ miles), we are now turning to our customers to help us better understand your experiences with our Long Distance service (trips of 250+ miles) so that we can determine what amenities and offerings to include in the future. Northstar Research/HarrisX, an opinion research group, is conducting a survey to that end.

Because we value your insights and opinions, you have been selected to participate in this research study. Your comments in this survey are confidential and are extremely important to all of us at Amtrak.

We invite you to submit your feedback by April 21st, 2023, at the following link:



Please note that this survey must be taken on a laptop/desktop/tablet because sketches/drawings of future amenities will be presented. It is NOT compatible with mobile devices. It should take approximately 20 minutes of your time to complete.

Receive 1000 Amtrak Guest Rewards points as our thanks for completing the survey. Bonus points will be awarded within 4-6 weeks. You must be an Amtrak Guest Rewards member to receive the points and your email address must match the address associated with your member account. If you are not yet a member, learn more and join the program at Amtrak.com/guestrewards.

Your feedback is crucial in helping us improve our service to you. We sincerely appreciate your time. We thank you for your continued ridership and look forward to welcoming you on board again soon.

Sincerely,

Amtrak Market Research & Analysis Department

30th & Market Streets, Mailbox #11

Philadelphia, PA 19104



anyone else receive this email? thouoghts as to whether it is legitimate or spam?

Thanks.


​

 
stevie said:
I received it, started the survey, answered the first few demographic questions, and then was told they already had enough responses from people like me. So no extra Rewards points for me, alas. 😞
Click to expand...
I completed the survey with no issues. I guess we are different demographically.
 
pennyk said:
Today I received an email in my spam folder regarding a long distance survey from Northstar/HarrisX on behalf of Amtrak valuedopinions reading as follows:

Dear Penny,
As Amtrak is contemplating important changes to its Long Distance service (trips of 250+ miles), we are now turning to our customers to help us better understand your experiences with our Long Distance service (trips of 250+ miles) so that we can determine what amenities and offerings to include in the future. Northstar Research/HarrisX, an opinion research group, is conducting a survey to that end.

Because we value your insights and opinions, you have been selected to participate in this research study. Your comments in this survey are confidential and are extremely important to all of us at Amtrak.

We invite you to submit your feedback by April 21st, 2023, at the following link:



Please note that this survey must be taken on a laptop/desktop/tablet because sketches/drawings of future amenities will be presented. It is NOT compatible with mobile devices. It should take approximately 20 minutes of your time to complete.

Receive 1000 Amtrak Guest Rewards points as our thanks for completing the survey. Bonus points will be awarded within 4-6 weeks. You must be an Amtrak Guest Rewards member to receive the points and your email address must match the address associated with your member account. If you are not yet a member, learn more and join the program at Amtrak.com/guestrewards.

Your feedback is crucial in helping us improve our service to you. We sincerely appreciate your time. We thank you for your continued ridership and look forward to welcoming you on board again soon.

Sincerely,

Amtrak Market Research & Analysis Department

30th & Market Streets, Mailbox #11

Philadelphia, PA 19104



anyone else receive this email? thouoghts as to whether it is legitimate or spam?

Thanks.


​

Click to expand...
I didn't get it Penny but have seen Posts on various Rail Sites and FB that talk about it.
 
stevie said:
I received it, started the survey, answered the first few demographic questions, and then was told they already had enough responses from people like me. So no extra Rewards points for me, alas. 😞
Click to expand...
I guess they needed more middle-aged white women, because I completed it. I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.
 
mitako said:
I guess they needed more middle-aged white women, because I completed it. I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.
Click to expand...
You have to read the entire table to see how they differ. They differ in amenities included in the fare or as add-on purchase, and most importantly, look at the fares. They are trying to get some feel for what sorts of fares people are willing to pay for what.

One thing I missed is any mention of upper class air, which if available, something that in my thinking competes with upper class rail. So they missed a bit of useful information there IMHO, at least from the likes of me.
 
mitako said:
I guess they needed more middle-aged white women, because I completed it. I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.
Click to expand...
Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic :D but I didn't get the survey, even in Spam.
 
jis said:
You have to read the entire table to see how they differ. They differ in amenities included in the fare or as add-on purchase, and most importantly, look at the fares. They are trying to get some feel for what sorts of fares people are willing to pay for what.

One thing I missed is any mention of upper class air, which if available, something that in my thinking competes with upper class rail. So they missed a bit of useful information there IMHO, at least from the likes of me.
Click to expand...
I'm sure that a lot of folks would love to read the tables and analyze that stuff rather than having to discuss all of this by way of inference.
 
mitako said:
I was admittedly a little confused by the multiple pages of layouts asking me which I would prefer for my trip, because they all looked pretty much the same to me.
Click to expand...
I didn't fully understand the layout pages at first either and had completed several of them before I figured it out. Unfortunately, there is no way to go back to pages previously completed to edit them. I'm sure there is a reason, but in my case some of the responses were not accurate as a result.

Near the end it gave me a free-form space to enter the reasons for the numeric rating I gave to Amtrak. I said 1) poor timekeeping, 2) lack of destinations/infrequent service, and 3) lack of sleeper capacity/high prices.
 
Trollopian said:
Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic :D but I didn't get the survey, even in Spam.
Click to expand...
I may not be prized but I'm a huge passenger rail fan who previously rode Amtrak several times each year including high-bucket holidays. Now I barely ride at all. Since that time Amtrak has asked me nothing about why I left or what it would take to bring me back. 🤷‍♂️
 
Trollopian said:
Middle-aged white opera- and baseball-loving vegetarian female railfan here. You'd think that's a prized demographic :D but I didn't get the survey, even in Spam.
Click to expand...

Baseball-loving vegetarian (usually) here, too, and I didn’t get it, either. Probably afraid we’d make them watch groan-worthy highlights from the Phillies’ recent losses until they promise to put traditional dining (as well as the missing parts of the consist) back on the Eaglette.
 
Got it in my spam filter and filled it out. And, hooboy, the prices they are contemplating are eye-watering. I can't believe that they think that there is a market for those prices, even if the amenities are terrific. One interesting amenity they included in some of the options was a kids' area. I wonder, given the prices suggested, how many families would be attracted by such an amenity, compared to simply lowering the prices a bit.
 
I’m sure the high cost fares are probably aimed at introducing something like the Canadian’s Prestige class on certain select trains (probably the ones with big time views like the Zephyr, Builder, Coast Starlight). I’m fine with them introducing such a product so long as they continue to provide something akin to the current level of service/cost. If they can come up with a luxury product that will bring in some extra revenues to help cover costs nothing wrong with that.
 

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