Amtrak dining and cafe service

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On Starlight 14 out of LAX yesterday, despite a very full train, it seemed like anyone who wanted to eat in the diner was able to get a reservation. $45/person for dinner is quite steep in my opinion, especially for the quality of the food, but there were quite a few coach passengers we saw take up Amtrak on the offer. The crew were very nice and were pleasant. Having said that, we had two problems with our meal:

  • There were three of us dining, two steaks and one salmon. The steaks came out quickly but my wife's salmon took a solid 15 minutes longer to come out. They made an announcement shortly after that salmon and chicken were going to take an extra 20 minutes. It was a bummer to not be able to eat our mains together.
  • Since the salmon took so long to come out, they ran out of the chocolate cake my wife ordered. They were literally carrying the last piece by while letting us know there wasn't any more. I know this happens, but we had ordered all three courses at the start of the meal. The cheesecake she got as a replacement came frozen inside. Issues like this don't bug me when I'm traveling in the sleeper, but when I'm paying $45/person+tip for the meal, it feels different.

Anyways, here's the food pics.

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Soft, warm rolls were brought out shortly after we ordered. Maybe I'm simple, but this was one of the best parts of the meal!

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The shrimp appetizer with a Thai chili sauce. It was okay.

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The capresse skew appetizer. I liked this. The vinegar sauce was a little on the sweet side, but I'd get it again.

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The steak. Vegetables were flavorless, and I wish you could still get a baked potato with it, but I overall enjoyed it.

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The salmon. It's always a little dry, but was overall decent. Again, it'd be nice to be able to pick your sides.

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The cheesecake. It was frozen inside. This is something that seems to happen a lot on Amtrak. The flavor was good though.

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The lemon cake. I really liked this. It was light and fluffy, and not frozen inside! Not everyone loves lemon, but I do. Wish we could have tried the current chocolate option to compare.
How are they out of chocolate cake at the first dinner? I took a lot of LDs last summer and never ran into that issue.

Maybe they load less cakes onboard since they seem to not offer the dinner deserts at lunch anymore, and instead offer the buttercake or brownie. Either way, that’s still kinda surprising.
 
$45/person for dinner is quite steep in my opinion
It's really not that far off from what they were charging when there were prices on the menu especially with what average restaurant meal prices are these days. It's kind of about what I'd expect them to charge especially given you get an appetizer, alcoholic beverage, unlimited soft drinks, and dessert. Certainly not implying that people should pay for it if they don't think it's worth it but I don't really have much of an issue with them charging a price that's cost based. After all coach fares are rather subsidized and coach passengers are not paying anywhere near the premium sleeper passengers are and there are costs associated with this food service model. I pretty much expect food in captive settings like a movie theatre, stadium, or other venue to be a bit overpriced and I kind of put the train in that category. And with Amtrak they also offer the cafe car for those who can't afford this or don't think the diner is worth the cost. But as you said my opinion.
 
It's really not that far off from what they were charging when there were prices on the menu especially with what average restaurant meal prices are these days. It's kind of about what I'd expect them to charge especially given you get an appetizer, alcoholic beverage, unlimited soft drinks, and dessert. Certainly not implying that people should pay for it if they don't think it's worth it but I don't really have much of an issue with them charging a price that's cost based. After all coach fares are rather subsidized and coach passengers are not paying anywhere near the premium sleeper passengers are and there are costs associated with this food service model. I pretty much expect food in captive settings like a movie theatre, stadium, or other venue to be a bit overpriced and I kind of put the train in that category. And with Amtrak they also offer the cafe car for those who can't afford this or don't think the diner is worth the cost. But as you said my opinion.
Not just your opinion. I pretty much agree with everything you say.

I would also add the pay for the chefs and such is, hopefully, at a living wage and that is not always the case for restaurant work. I can only afford what I can afford as a public school teacher in a non-collective bargaining state. But I do prefer that others not subsizide my life with their own low pay (though I know it happens at times.)
 
I pretty much expect food in captive settings like a movie theatre, stadium, or other venue to be a bit overpriced

I hear that, although in this case I wouldn't have had a problem with the cost if:
- the mains came out at the same time
- the dessert ordered was available
- the cheesecake wasn't frozen inside

It might not be that far off from what they charged before if you ordered all the things, but if you are someone who wouldn't order an alcoholic drink, would skip the mediocre dessert, or didn't order the steak, the cost would be easily half of what they're charging now.
 
I hear that, although in this case I wouldn't have had a problem with the cost if:
- the mains came out at the same time
- the dessert ordered was available
- the cheesecake wasn't frozen inside

It might not be that far off from what they charged before if you ordered all the things, but if you are someone who wouldn't order an alcoholic drink, would skip the mediocre dessert, or didn't order the steak, the cost would be easily half of what they're charging now.
Just curious, what makes the deserts mediocre? (I realize you had poor service, I would be disappointed if that happened to me too. I'm not trying to justify that, and I'm lucky I haven't ran into that issue, but I hope that's not the norm).

Also, the old prices varied between ~$20-40 for an entree. So I get your point. There are probably fewer coach passengers in the dining car because of this pricing system, but I feel like Amtrak is going to keep it the way it is.

Yes, it is a ripoff if you order a hot dog in the dining car at a $45 price. But if you want a hot dog you go to the lounge car and buy one for $6.

But what I'm trying to say is that at least personally, I feel like the offerings are overall better than what was served in the diner before COVID. Definitely still not '5-star' service but for Amtrak standards, and the fact that the food is cooked onboard, it's pretty good...
 
if you are someone who wouldn't order an alcoholic drink, would skip the mediocre dessert, or didn't order the steak

Yes, it seems like it is assumed everyone wants an alcoholic drink and/or coffee and no real provision is made for those who don't drink either of those things as far as compensation for the exorbitant prices of meals and sleepers with meals in the offerings and pricing on Amtrak
 
I hear that, although in this case I wouldn't have had a problem with the cost if:
- the mains came out at the same time
- the dessert ordered was available
- the cheesecake wasn't frozen inside

It might not be that far off from what they charged before if you ordered all the things, but if you are someone who wouldn't order an alcoholic drink, would skip the mediocre dessert, or didn't order the steak, the cost would be easily half of what they're charging now.
Well, the service issues are unfortunate, but also very typical of Amtrak. It really doesn't matter what price you pay for just about anything, fares, meals, Amtrak OBS is going to be highly variable and often slipshod.

I agree with you about the pricing, that they should have individual item pricing for coach passengers like they did before the Flex fiasco. My theory is with the reintroduction of Traditional dining for sleeper passengers only is they changed their diner bookkeeping. One thing I noticed is I no longer had to sign the order slip on any train since the reintroduction. I didn't see formal order slips, the attendants just noted orders on a simple notepad. It kind of looked like they weren't tracking revenue/inventory against individual entrée orders, maybe simply tracking the number of meals against the number of passengers on the sleeper manifest and calling it good as long as the meal count was at or under the passenger count. It would be hard to layer on individual prices per item on such a simplified system, you'd have to go back to the old one. As it stands, you just add the cash meal count from the coaches to the sleeper passenger count and you're good.

I do not agree with it, but it certainly would appear to be easiest way to reinstate coach access with the least disruption.

However, I've found the desserts to be consistently pretty good, not mediocre, even in the worst of times. Even the brownies/butter cakes under Flex were good.
 
$45/person for dinner is quite steep in my opinion
It's really not that far off from what they were charging when there were prices on the menu especially with what average restaurant meal prices are these days.
This is only accurate if we assume every coach passenger always chose the steak entree plus a side salad, plus the most expensive alcoholic drink, plus the most expensive dessert. It seems a little disingenuous to call it even since pre-pandemic dinner entrees started at $16 and the vast majority of coach passengers I met were disinclined to spend another 50% - 200% of their coach fare on a single dining car meal.
 
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It's really not that far off from what they were charging when there were prices on the menu especially with what average restaurant meal prices are these days.
The previous entrees were $16.50 - $25.00. If you add salad, wine, and dessert the total would have been $34.50 - $43.00

So yes, a Steak, salad, wine, and dessert is "not that far off" but a pasta dish and a dessert and a soft drink would have been $26.50 - which is pretty far off from $45.

That being said, I think Amtrak is trying to find a balance - the dining car loses money so paying extra staff to serve coach passengers doesn't make sense. If they can allow a few coach passengers to eat at a higher price point it makes sense from a money perspective so I get it.
 
Just curious, what makes the deserts mediocre? (I realize you had poor service, I would be disappointed if that happened to me too. I'm not trying to justify that, and I'm lucky I haven't ran into that issue, but I hope that's not the norm).

Also, the old prices varied between ~$20-40 for an entree. So I get your point. There are probably fewer coach passengers in the dining car because of this pricing system, but I feel like Amtrak is going to keep it the way it is.

Yes, it is a ripoff if you order a hot dog in the dining car at a $45 price. But if you want a hot dog you go to the lounge car and buy one for $6.

But what I'm trying to say is that at least personally, I feel like the offerings are overall better than what was served in the diner before COVID. Definitely still not '5-star' service but for Amtrak standards, and the fact that the food is cooked onboard, it's pretty good...
I disagree that the current Traditional Dinning Menu Items are " Better" than before COVID.

I'd say they're the Same with Higher Prices,but after the past few years with New and Improved Contemporary Dinning and Flex Meals it probably just seems Better! YMMV
 
I disagree that the current Traditional Dinning Menu Items are " Better" than before COVID.

I'd say they're the Same with Higher Prices,but after the past few years with New and Improved Contemporary Dinning and Flex Meals it probably just seems Better! YMMV
Well, as one who rode under the last iteration of traditional dining as well as the reintroduced version, the reintroduced version is significantly better than the last iteration of the old "traditional", which had gotten pretty sad and a long fall from what it had been in the early/mid 2000's. It really only looked good when compared to Flex.

With that said, I don't agree with the current approach of fixed price for coach, irregardless of what's ordered. A good solution would be to retain the improved, current "traditional" with per item pricing for coach passengers. Unfortunately, that seems to be too complicated for Amtrak to actually do. 🙄
 
I think the idea is to simplify the workload during meal periods so they don’t have to increase staff because the payments from coach passengers are all done prior to the meal period so basically what they do for every passenger is identical and the crew doesn’t even have to think about it when tables are seated. If you put prices on the menu and go back to the old a la carte way of doing things you’re definitely going to need that extra server on every trip and staffing remains a challenge. As I stated before given the cafe car is offered for coach passengers I really have no issue with the way they’re doing it. Some aren’t going to agree but management did seem resistant at first to opening it back up to coach. This is the way they’re willing to do it. I think sometimes one has to take a victory even if it’s an imperfect one and move onto other fights - such as expanding the format to other routes.
 
I disagree that the current Traditional Dinning Menu Items are " Better" than before COVID.

I'd say they're the Same with Higher Prices,but after the past few years with New and Improved Contemporary Dinning and Flex Meals it probably just seems Better! YMMV
I would strongly disagree. I don’t know if the actual entree for example cut of steak or chicken or fish is any different than before, but having had it just before they dropped it in favor of flex on the silver service the preparation, presentation effort including the sauces, garnishes, desserts are far superior to what was offered before flex. For me the auto train is also a big jump in quality. I started riding in 2016 and the meals they are serving on the AT now are much better than when I first started riding it.
 
I would strongly disagree. I don’t know if the actual entree for example cut of steak or chicken or fish is any different than before, but having had it just before they dropped it in favor of flex on the silver service the preparation, presentation effort including the sauces, garnishes, desserts are far superior to what was offered before flex. For me the auto train is also a big jump in quality. I started riding in 2016 and the meals they are serving on the AT now are much better than when I first started riding it.
Since I haven't been on the Auto Train in years, I'll bow to your recent expierience, but I didn't have any problem with the Traditional Dinning Meals before COVID brought on Fresh and Contemporary and Flex Meals! I thought that the Meals on the Western Trains( especially the Eaglette) were Excellent up to the Pandemic.( I can't speak to now since the Eaglette and CONO are still serving Flex Food!)
 
I disagree that the current Traditional Dinning Menu Items are " Better" than before COVID.
[The] reintroduced version is significantly better than the last iteration of the old "traditional", which had gotten pretty sad and a long fall from what it had been in the early/mid 2000's.
I don’t know if the actual entree for example cut of steak or chicken or fish is any different than before, but having had it just before they dropped it in favor of flex on the silver service the preparation, presentation effort including the sauces, garnishes, desserts are far superior to what was offered before flex.
My memory of traditional dining from 2019 is that it was extremely variable even by Amtrak standards. I remember ordering the same entree from train to train and trip to trip and they would look and taste totally different. Sometimes it was surprisingly good but other times it was shockingly bad and I had no way of knowing what I would get ahead of time. If you asked the crews their answers were all over the place so I have no explanation for why this was the case. 🤷‍♂️
 
My memory of traditional dining from 2019 is that it was extremely variable even by Amtrak standards. I remember ordering the same entree from train to train and trip to trip and they would look and taste totally different. Sometimes it was surprisingly good but other times it was shockingly bad and I had no way of knowing what I would get ahead of time. If you asked the crews their answers were all over the place so I have no explanation for why this was the case. 🤷‍♂️
The Chef/Cook is ALWAYS The Key to how the Chow is!
 
Since I haven't been on the Auto Train in years, I'll bow to your recent expierience, but I didn't have any problem with the Traditional Dinning Meals before COVID brought on Fresh and Contemporary and Flex Meals! I thought that the Meals on the Western Trains( especially the Eaglette) were Excellent up to the Pandemic.( I can't speak to now since the Eaglette and CONO are still serving Flex Food!)
It would be interesting to see some statistics on the extent of dining car patronage by coach passengers before the pandemic (per train and per meal) but I don't suppose that this information is publicly available. I only recall seeing a few coach passengers in the dining car each trip so I don't have the impression that coach passengers were inundating the dining car back then but that is only my random anecdotal observation.
 
Just curious, what makes the deserts mediocre?

However, I've found the desserts to be consistently pretty good, not mediocre, even in the worst of times. Even the brownies/butter cakes under Flex were good.

The biggest problem this time was that the cheesecake was full on frozen, which is something that happens a lot with that particular dish.
 
I only recall seeing a few coach passengers in the dining car each trip so I don't have the impression that coach passengers were inundating the dining car back then but that is only my random anecdotal observation.
Well, that was my impression, too, over many, many trips. It's still anecdotal but my experience backs up yours.
 
It would be interesting to see some statistics on the extent of dining car patronage by coach passengers before the pandemic (per train and per meal) but I don't suppose that this information is publicly available. I only recall seeing a few coach passengers in the dining car each trip so I don't have the impression that coach passengers were inundating the dining car back then but that is only my random anecdotal observation.
Which is probably the point. I suspect the people that really want to go to the diner for dinner won’t be stopped by the prices. Coach fares + $45 is still a pretty good deal for “dinner in the diner” compared to the cost of sleeper accommodations.
 
Which is probably the point. I suspect the people that really want to go to the diner for dinner won’t be stopped by the prices. Coach fares + $45 is still a pretty good deal for “dinner in the diner” compared to the cost of sleeper accommodations.
I think a breakdown per train (bonus: and per meal) would be very interesting. When your alternative is the equivalent of convenience store food, I wonder if the two-day Western trains would have more coach passengers eating in the dining car than one-night trains.

Edit: It could also lead to some entertaining conclusions without context, like a weird drop-off in coach demand for the SL dining car due to a certain lady in El Paso.... ;)
 
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