Reservation confirmation

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Tom Booth said:
How can I confirm an existing reservation online? I'm sorry if this has been discussed before and I missed it. All this talk of last minute cancellations has made me nervous.
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Try the Amtrak app - on the main screen of the app enter your reservation # and last name. Usually if there’s something changed with your train it’ll show up there first.
 
I have been logging into my Amtrak account (I don’t do apps) every couple of days to see if my two CL bedroom trips a couple of weeks from now are still listed under upcoming trips.

They are, but has anyone done that and then Amtrak still cancels your sleeper at the last minute but doesn’t change your reservation on the upcoming trips portion?
 
You can look it up with the 6 character reservation number and last name/email address/phone number.

If you don't have the reservation number, you have to call.

If you have an AGR account, sign in and any upcoming reservations should be under my trips.
 
zephyr17 said:
If you have an AGR account, sign in and any upcoming reservations should be under my trips.
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That’s what I meant to say I looked under, not my Amtrak account. However, it shows everything except the car and room number—it just shows the squiggly code thing, which is no help.

So even if the reservation is still under upcoming trips, they could switch bedroom to coach without someone knowing?

It does show what I paid for the bedroom—maybe I should just check the amount every couple of days and if it tanks know they’ve changed it to coach.

Meanwhile, I’m booking a hotel room In my departure city for the nights I should be on the train and in Chicago—if a miracle happens and Amtrak actually works, I’ll cancel it a couple of days before the trip. And if the Amtrak trip is off, I’ll have a bed to sleep in.

I can’t think even Amtrak would downgrade only two days before.
 
zephyr17 said:
If you have an AGR account, sign in and any upcoming reservations should be under my trips.
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I'm afraid this is not always true, although it should be. I could not find the SL/CS portions of my circle trip. The AGR person saw them, but I couldn't. She explained that if the original reservation is manually changed by an agent, as it had been in my case, it will no longer show up in "My Trips" for the passenger to see.

Go figure!
 
Mystic River Dragon said:
That’s what I meant to say I looked under, not my Amtrak account. However, it shows everything except the car and room number—it just shows the squiggly code thing, which is no help.

So even if the reservation is still under upcoming trips, they could switch bedroom to coach without someone knowing?

It does show what I paid for the bedroom—maybe I should just check the amount every couple of days and if it tanks know they’ve changed it to coach.

Meanwhile, I’m booking a hotel room In my departure city for the nights I should be on the train and in Chicago—if a miracle happens and Amtrak actually works, I’ll cancel it a couple of days before the trip. And if the Amtrak trip is off, I’ll have a bed to sleep in.

I can’t think even Amtrak would downgrade only two days before.
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When looking at the minimal details under “My Trips”, click the “share trip details” button and it will ask for an email address. Send it to yourself. That email will contain all the current details of the trip to you.

it is essentially a duplicate of your ticket.
 
Mystic River Dragon said:
That’s what I meant to say I looked under, not my Amtrak account. However, it shows everything except the car and room number—it just shows the squiggly code thing, which is no help.

So even if the reservation is still under upcoming trips, they could switch bedroom to coach without someone knowing?

It does show what I paid for the bedroom—maybe I should just check the amount every couple of days and if it tanks know they’ve changed it to coach.

Meanwhile, I’m booking a hotel room In my departure city for the nights I should be on the train and in Chicago—if a miracle happens and Amtrak actually works, I’ll cancel it a couple of days before the trip. And if the Amtrak trip is off, I’ll have a bed to sleep in.

I can’t think even Amtrak would downgrade only two days before.
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They WILL email you if they change your ticket. No matter what.
 
trimetbusfan said:
They WILL email you if they change your ticket. No matter what.
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Eventually if they change it. Look at Eric in East Bay's experience in the Southwest Chief Downgrade thread.

These days if they cancel it, they don't appear to be emailing you at all. It happened to me, and has been reported by others both here and on Facebook.
 
The question in my mind is if the OP mistyped his email, what Amtrak does in the case of a bounced ticket email. I know my bank will not use my primary email because once it filled up and started bouncing my emails until I cleaned it out. I'd get in touch with Amtrak to make sure I still had a ticket, if I were him.
 
zephyr17 said:
Eventually if they change it. Look at Eric in East Bay's experience in the Southwest Chief Downgrade thread.

These days if they cancel it, they don't appear to be emailing you at all. It happened to me, and has been reported by others both here and on Facebook.
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They will only email you once they have actually *processed* the cancellation, which might require you calling in to do.

Your correct just the fact that they might contact you until last minute if your ticket is ‘canceled’ and they have yet to process it.
 
zephyr17 said:
The question in my mind is if the OP mistyped his email, what Amtrak does in the case of a bounced ticket email.
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Good question. If the original email with the ticket attachment is one of those "Do not reply to this automated emails," perhaps Amtrak will never know it has bounced.

And if the mistyped email address is nevertheless a valid one, maybe somebody is sitting around with an unwanted ticket (s)he doesn't know how to return. Or worse still, is trying to cancel and somehow get cash back (although that might be difficult, depending on how it was originally paid for).
 
zephyr17 said:
The question in my mind is if the OP mistyped his email, what Amtrak does in the case of a bounced ticket email. I know my bank will not use my primary email because once it filled up and started bouncing my emails until I cleaned it out. I'd get in touch with Amtrak to make sure I still had a ticket, if I were him.
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The sender (Amtrak in this case) will still have the ticket regardless of delivery status.
You can still have a "duplicate" sent to yourself (correct email this time) as PaunchyPirate mentioned above.
 

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