AGR Credit Card change (October 2022)
- Thread starter neroden
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Be prepared? Well, I did use to be a Girl Scout even though I sold hardly any cookies. (Don't blame me; in the baby boom every household had a Girl Scout, or several.) Here's the nerdy note from my calendar for today. And yes, FNBO did spell "paperless" with three s's. I'm a better proofreader than cookie-pusher.
"From FNBO [this is the FAQs site,Account FAQs - Amtrak Guest Rewards | Card by FNBO]: 'You will have access to your current credit card statements through your current online account until October 22, 2022. Please download and save any statements needed before this date. After October 22, 2022 you will default to receiving paper statements from FNBO, however it is fast and easy to sign up for paperlesss [sic] statements online.' I never bothered saving monthly statements because I knew I could get them online, but that'll disappear. It's unlikely but remotely possible that I'd need older statements (e.g., for a class-action suit or warranty or something). Can't plan for everything. Anyway, it's happened before when I closed accounts. So I downloaded monthly statements for Jan-Oct 2022, and 6 years of annual statements for 2016-21 (confusingly, BofA dates them by the year produced, thus, e.g., YearEndSummary_2022 is for calendar year 2021). That should be plenty."
"From FNBO [this is the FAQs site,Account FAQs - Amtrak Guest Rewards | Card by FNBO]: 'You will have access to your current credit card statements through your current online account until October 22, 2022. Please download and save any statements needed before this date. After October 22, 2022 you will default to receiving paper statements from FNBO, however it is fast and easy to sign up for paperlesss [sic] statements online.' I never bothered saving monthly statements because I knew I could get them online, but that'll disappear. It's unlikely but remotely possible that I'd need older statements (e.g., for a class-action suit or warranty or something). Can't plan for everything. Anyway, it's happened before when I closed accounts. So I downloaded monthly statements for Jan-Oct 2022, and 6 years of annual statements for 2016-21 (confusingly, BofA dates them by the year produced, thus, e.g., YearEndSummary_2022 is for calendar year 2021). That should be plenty."
Minor annoyances: BofA has now sent, via US mail, three, that's right, 3 copies of my last statement despite being 1) Paperless and 2) paid up as of the last billing cycle and stopped using after that. Seems like a weekly mailing for the last 3 weeks. It's just extra stuff with sensitive info to shred, but I might call them tomorrow and ask why. Second minor annoyance, the new AGR cards don't have your AGR number. Probably matters less since the app and website will remember it anyway. I'm living in the past when it was convenient to have the number on the card.
In the last three or four weeks, my Wife and I have each only received one paper statement from BofA. No other mailings.
Although I opted for electronic statements, I received a paper statement from BOA in September and October (and was notified that thus would be the case). I received no duplicate or triplicate statements.
Ditto.
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- 35
ugh, my BofA card was just used for an attempted charge on WalMart website for shipping to someone on other side of country. BofA has put a hold on my card and I talked to someone and they are going to send me another card. I asked why, as the entire Amtrak Rewards porfolio is being transferred to another bank in a couple days. They said to make sure I have one.
joelkfla
Engineer
Wow, bad timing.
I think if they didn't start the process to issue a new card, they would have to just close the account, which would probably mess up your transition to the new bank. It still might gum up the works some.
Honestly, in large organizations, sometimes some processes aren’t refined enough to handle those specific peculiarities. Managing them would require a lot more specialized staff.
The automatic process when fraud is detected is to change your account number and send you a new card. Having situation-specific exceptions for “except within four days of an entire portfolio being transferred to another bank” would probably take a lot more in internal resources to deal with than the 50 cents it probably costs them to mail you a new piece of plastic.
NorthShore
Conductor
So...this is weird. My monthly closing date was earlier this week. It was my intention to pay off the balance before the transfer, which I did...but with some challenge of choosing a payment date. I decided, a couple of days later, that I actually wanted to use the Amtrak BOA card to add a bit of transit value to my Ventra. My card was, repeatedly, unable to complete the charge (not denied, just not able.) I would have, also, paid this charge off right away. Friday, I checked my BOA account, briefly, just to ensure I was still at zero balance. Yes. Tonight, I've been attempting to sign in, simply to check on and complete anything I thought should be assured before that account closes. I am, however, unable to access the online BOA account, at all, with a message that there is no associated account on record. I'm left to conclude that BOA has, effectively, suspended my account early in every way possible.
Same here. I was able to payoff one of my cards earlier this week, but just now, after reading your post, I tried logging in to my account and got the same message. I guess that makes up my mind whether to pay off the other card today or wait till after the transfer to FNBO.
Gp30sieb
Train Attendant
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- 25
I was unable to make a payment a few days ago via online account but was able to make a payment by phone.
This morning, Saturday, I checked my BofA accounts balances. The Amtrak card account has disappeared. Guess I’m in limbo until tomorrow.
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I'm glad I logged in yesterday to "grab" my current transactions (for the budget worksheet I usually work on on Saturday mornings). Since it looks like I can't use the BoA cards today or tomorrow morning, my worksheet is "up-to-date".
Ryan
Court Jester
Winecliff Station
Service Attendant
Da
Same here…two other BofA accounts still there, Amtrak account disappeared. Hopefully the auto payment that was scheduled for the 17th went though.
My autopay for the 20th went through (saw it on the recent transactions yesterday).
A notice from BofA last month mentioned that your account would be inaccessble after October 21.
But weren't we told to use their cards up to noon CST 10/23? NorthShore says he couldn't use his card yesterday. I've decided not to even try using my cards today but will use another bank's card. (or I could just stay home and not spend money
)
Winecliff Station
Service Attendant
So it looks like I missed it by a day. I’m on vacation right now and didn’t think to check beforehand.
Yes. Supposedly the card is good until noon Central time tomorrow. I'll find out tomorrow AM when we go out for breakfast.But weren't we told to use their cards up to noon CST 10/23? NorthShore says he couldn't use his card yesterday. I've decided not to even try using my cards today but will use another bank's card. (or I could just stay home and not spend money
Others who were on ebilling had menoned getting paper bills for the last one or two billing cycles. I, however, have continued to get ebills, including one just today. I called BofA to ensure everything was ok, and was told I also have a pending charge of $40 on top of the current bill. So I set up the payment through my bank as usual, including the extra $40 so I will be square. It is disappointing that even if the card is kaput as of tomorrow that we can't access the account online until all payments are settled.
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