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After consulting with a helpful (to the extent possible) agent on Amtrak's phone line just now, we just cancelled our entire Portland OR to Brunswick ME round trip itinerary. The uncertainties have just piled up too high with incredible Empire Builder delays, extended track work east of Albany...

We've called reservations twice recently, using their callback system. The first time they did take a full 30 minutes or more to call back, but this evening their system said that the wait would be ten minutes, and it was actually nine. The person who answered (Tara) was friendly and efficient...

Amtrak is a standing puzzle to me. Overall it seems so thin and uninspiring, completely off-scale for a huge and great country like the USA. Where does one start the diagnosis? -- Second-class management? Monopolistic complacency? Sabotaged by lack of consistent national (political) support...

We needed to get to Heathrow yesterday in time for a transatlantic departure at 9:55 a.m. The very first westbound Elizabeth Line train to Paddington (we boarded at Liverpool Street Station) was part of our plan, with a change at Paddington to a Heathrow-bound train. We made it onto the...

Hello from Portland, Oregon. I've been an Amtrak supporter and loyal critic for its whole history. My train history began in childhood with the Twentieth Century Limited and the Broadway Limited. (I lived in Chicago for most of my childhood years.) While in university in Ottawa, Ontario, I...