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  1. Rizla Ronnie

    Amtrak Credit Voucher question

    A quick update to our ongoing voucher situation. We took our intended journey from Fort Lauderdale to Orlando - tried to use the voucher when booking at the station but were told this could only be done online. After our return from the US we once again emailed Amtrak expressing our frustration...
  2. Rizla Ronnie

    Amtrak Credit Voucher question

    The situation is that whilst the Amtrak website recognises and accepts the voucher I'm trying to use is valid when it comes to the making payment stage it merely says there are problems, you need to ring. I'm just trying to find a way of doing this without hanging on in a queue on a...
  3. Rizla Ronnie

    Amtrak Credit Voucher question

    Tried that. Can't use a US 1800 number from the UK.
  4. Rizla Ronnie

    Amtrak Credit Voucher question

    It's interesting that you see no Live Chat while located in the US. I'm not on any social media but I got my son to contact Amtrak via Twitter. According to them Live Chat doesn't work outside the USA and they only discovered that after several back and forths on Twitter. But it looks like it's...
  5. Rizla Ronnie

    Amtrak Credit Voucher question

    Not on Twitter and don't want to call the US from a cellphone in the UK and be kept on hold. After emailing them again yesterday I received a reply telling me to use the Live Chat function on amtrak.com or the app. I cannot find a Live Chat function on either of them. Amtrak's Center of...
  6. Rizla Ronnie

    Amtrak Credit Voucher question

    Nearly 11 weeks on from our initial inquiry to Amtrak and still no response. Our date of travel draws near. Amtrak is still not allowing me to use our travel voucher to make a booking. Any thoughts ?
  7. Rizla Ronnie

    Amtrak Credit Voucher question

    Are we able to use a voucher provided by Amtrak for a problematic California Zephyr journey on regular trains ? Trying to book online a journey from Fort Lauderdale to Orlando for Nov ( the voucher runs out a few days later and we're only using a portion of it ) but getting rebuffed. Trying to...
  8. Rizla Ronnie

    Booking online on Amtrak website

    I tried that but even " Julie " is not responding on the home page ...
  9. Rizla Ronnie

    Booking online on Amtrak website

    I'm trying to book a couple of seats from Fort Lauderdale to Orlando in November partly using vouchers supplied by Amtrak after they were unable to provide cooked food for most of a California Zephyr's journey from SF to Chicago. The online booking site won't let me. I emailed Customer Service...
  10. Rizla Ronnie

    Amtrak dining and cafe service

    Hi: Can anyone point me in the direction of the Amtrak wine list please ?
  11. Rizla Ronnie

    Rail for Less: a fare checking site

    Call me old-fashioned but it should not be beyond the ability of a modern 21st Century transportation system to be able to offer this service free to its customers. Even the cheapest, no-frills airline offers you an instant guide to when their prices are cheapest - as a marketing tool to fill...
  12. Rizla Ronnie

    California Zephyr discussion

    Thanks for that. Amtrak's Chicago press office finally got in touch and were unable to answer to answer the simple question of what is the cheapest or most basic fares they offer on the CZ in 2023. I guess I shouldn't be surprised but I am. It is the first question anyone reading a feature on...
  13. Rizla Ronnie

    California Zephyr discussion

    Thanks for that. What are the five different numbers in each column for ? All I'm really looking for is the lowest possible FROM fare in each category. The newspaper doesn't need any more info than that.
  14. Rizla Ronnie

    California Zephyr discussion

    Hi: I've written a feature article on our CZ trip last year ( retired hack for my sins 😉 ) and I need to get some basic fare information for 2023 to add to the end of the article. Emails to Amtrak's press office are unaswered. Without inputing a whole host of dates to get a variety of fares does...
  15. Rizla Ronnie

    Hotels convenient to Amtrak

    We stayed at HH before commencing our trip to Chicago last summer and it's perfectly fine if a little expensive for its location. If you're into that sort of thing there's a really good little bar not far from the station called the Branch Line. Great regulars bar, friendly hosts and the food is...
  16. Rizla Ronnie

    Southwest Chief discussion

    Thanks to all for some excellent suggestions - I'll let you know how we get on. Looking forward to another great cross-country trip.
  17. Rizla Ronnie

    Southwest Chief discussion

    Hi folks, Greetings from England. We had such good fun on our debut Amtrak trip last year on the California Zephyr that we've decided to do something again in '23 , particularly as we have a $400 refund voucher after problems with the dining facilities on our last trip which fortunately didn't...
  18. Rizla Ronnie

    Amtrak dining and cafe service

    Three months later an email arrives offering $400 in travel vouchers - about half the cost of our trip - for the disruption over our trip. So I guess the obvious question - any suggestions for anything similar to the CZ around which we can plan another trip because apart from the food issues we...
  19. Rizla Ronnie

    Amtrak Customer Service

    Greetings all. Folks with long memories may remember our CZ trip from SF in August which had no cooking facilities on board after their cooker broke down before departure causing hours of delay which they never caught up. The food on board became progressively and rapidly terrible although for...
  20. Rizla Ronnie

    Amtrak dining and cafe service

    Looks like I may have to take you up on your offer. Three days later no reply to my polite email. They really don't care do they ?
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