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Customer relations is kind of a nasty cycle nowadays. It's easy for both sides to come in expecting the worse and it just breeds hostility from there. Companies bending over backwards to "satisfy" customers who are clearly out of line has created monsters - akin to giving in and buying the toy...

Dining related announcement + Thanksgiving does make sense too

That was mainly tongue-in-cheek but they are apparently in demand especially as they are branded now...

Either they will start selling the new blankets Or Full restoration of trad dining service

The cosmetic upgrades look nice, from what I've seen. My top priority now is converting all the bathrooms to the "granite" sink version. The older style baths are falling apart and poorly designed to start with. Then my next priority would be climate control. Hopefully achieved just through...

Ironically a lot of what I was trying to do was order or figure out food 😅 saw it was getting later and later that I was going to be arriving and hoped to secure some hot food for the night. As an aside, for places where hungry travelers regularly arrive late in the evening, it's amazing...

I was just on the SWC and it was still quite rough East-bound! Definitely noticeable. But yeah I'm guessing not as rough as it had been.

Ahh, you are correct. I was thinking on that and for some reason I was hearing it in my head as "this is your engineer speaking." But yeah engineers are usually too busy for that.

These are cool! Looks like some are more relaxed (curtains) while others retain more privacy. The curtains could be nice for coach class and the doors for rooms. Fascinating designs there.

They would definitely need to serve it in a non-traditional manner - probably like the lidded cups for coffee. Or you just have to sip it down enough to allow some "wiggle" room for walking about 😅

If they could get a good old fashioned served up, I know some people who would probably never leave the train 😂

I did have a hotspot but it didn't seem interested in working either....honestly though I haven't really used them much before. I think because it was tied to my data plan and that ran out (really need to get a pay as you go vs limited amount of data plan). I didnt think about my library -...

I don't drink coffee either... unfortunately I rely on something like Coke Zero for my caffeine. I usually bring some with me. In the past there has been juice along with the water bottles but I think it was on the SCA to provide that so it varied greatly. Also pre-Covid. Hot tea/hot...

It's been awhile but it was either SWC or Texas Eagle I believe.

Praise should be given when due - food on SWC with trad dining recently was generally quite good. I didn't order it as mushrooms are about the 1 vegetable I just really don't care for, but I did try the roasted chicken breast with mushroom sauce and it was good (not too mushroomy either)...

I imagine many are repeats, and some not feasible like aspects with the Wifi. But maybe it'll lead to a different idea or interpretation that could work better!

1)Outside of Albuquerque, we made a very hard sudden stop. Thankfully I was seated at the time (in the bottom berth, actually, see #3). Apparently someone was passed out on the tracks from what I overheard. We didn't hit them or I imagine we would have been there for a few hours at least. I...

I just finished a SWC ride - on the way West it was Pepsi products and East it was Coke o_O

The no table thing is rough, and I didn't realize not all coach seats had one so that's good to know. There do need to be better food options for coach. I know some is Covid related. If I had a trip more than 12 hours and I couldn't afford a roomette I'd fly at that point. I've found my...

Warning - long thread! I was told millennials were a big target market now, so my last recent trip I kept notes on what I'd like to see. I really doubt it differs much from the majority of passengers tbh. Of note, I've only traveled on Superliners - so these suggestions are mainly tailored to...