I applied for the card in October, started using it early November and had spent $1000 on it by the end of November. The iOS app showed ~11/14 (a date in the PAST) as the first statement close date for weeks; I called FNBO and they said that's when the statement WOULD have closed but it didn't because the account was so new and verbally told me the real date would be 12/14, and eventually the app updated to show 12/14. Today 12/15 I was able to find the statement in the app, and see in the statement that points were awarded. Amtrak's point count didn't update immediately, but by the afternoon it was updated there. (And to answer joelkfla, I received the coupons on my Amtrak account soon after getting the card, and my annual fee was charged yesterday, on my first statement close date.) Hooray!
Here's the problem... I only got 20K points, not 30K. (Both the FNBO statement and my Amtrak account show 20K, not 30K). I know the extra 10K bonus offer ended early December, but since I applied for the card (and even spent the $1000) before that date, I should get the extra 10K points, right? fhussain44's post and Dovecote's post about getting the bonus points this week seem to confirm that yes, I should get those points.
Who do I call to get the missing 10K? FNBO or Amtrak?