AGR Credit Card change (October 2022)

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diesteldorf

Lead Service Attendant
Joined
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357
Long time forum lurker, first time poster here. I applied for the amtrak rewards credit card at the beginning of the month. The online status of my application has said Pending since then. Just today I got a letter in the mail from FNBO telling me that they would like me to mail them copies of my drivers license, social security card, and 2 years of W2's. I am wondering if anyone has gone through the same thing or heard of such a request? I am also curious if a phone call to FNBO might be in order. Any insight would be greatly appreciated.
I went through an identical process when applying for the FNBO Best Western card in November. It's a little bit of a pain, but FNBO is a smaller bank and tends to be more cautious IMO. I took photos of everything and converted them to PDFs, which I printed and submitted via snail mail. I would recommend sending using some sort of tracking number to verify receipt.

I was approved a few days after they received and reviewed everything. Good Luck.
 

PaTrainFan

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I obviously have a similar issue. My monthly points from my current card were applied as usual to my account, but the points from my new base card were not applid, not to mention the 12,000 bonus points. I tried to call AGR yesterday and because it wasn't urgent decided to take them up in their offer for a call back. My call was made around 9 a.m. Still no response more than 24 hours later. Obviousy I will have to call back and grin and bear the lengthy wait time and "enjoy" the new musak to get it resolved. This is the second time I have requested a callback that never happened.
 

AmtrakBlue

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Those of you who have gotten paper statements from FNBO (hopefully I've finally turned those off), what to you think of the non-standard paper size they use? If this was back when I saved the paper copies I'd be mad as they do not fit in an "8 x 11" folder without folding it.
 

MccfamschoolMom

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Those of you who have gotten paper statements from FNBO (hopefully I've finally turned those off), what to you think of the non-standard paper size they use? If this was back when I saved the paper copies I'd be mad as they do not fit in an "8 x 11" folder without folding it.
I've run into the same issue with statements from other credit card companies at work, where we sort & save them in an 8.5"x11" cardboard accordion file.
 
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When I applied online, there was nowhere to put an AGR account number, so I suspected this would be a problem at some point. So, I got my credit card statement and saw I got my 30K. Except my AGR account only should my paltry 2K points I have had for some time. After a call to AGR, I got it all straightened out. So AGR couldn't find the points at first, then said the found a new account opened up by FNBO. The best part is that AGR doesn't allow two accounts with the same e-mail address, so FNBO just made up a dummy address to get it opened. AGR said I am not the only one this has happened to, and they will get the points and the card attached to my original account within 5-7 days.
I think I was the 2nd one to report this problem on the board. I called AGR last week, and they said it would take up to 2 business days. So far, the coupons (I have the Preferred card) have arrived in my AGR account, but I'm still waiting for the points. I called again 2 days ago, and the rep said the points were still being worked on. I'll give them until next week before I call again.

I'm anxious to get the points because I want to book a trip in May, and I don't want the fare to go up or the room I want to sell out, considering the shortened consists they're running.
 

AFS1970

Service Attendant
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Messages
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While I was on hold with AGR, I read the part of the statement that said it may take up to 6-8 weeks for points to post to your account. I really don't see why it should take that long.
 
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While I was on hold with AGR, I read the part of the statement that said it may take up to 6-8 weeks for points to post to your account. I really don't see why it should take that long.
It shouldn't, unless something is screwed up. If you read earlier posts in this thread, people have said the points were in their AGR account the morning after the FNBO statement was available online.

Now, I don't know whether we have to wait thru another billing cycle for FNBO to resend the points to the correct AGR account, but I hope not. The AGR reps haven't said anything like that to me yet.

Based on my IT background, though, it is quite possible that points are only added to the accounts during overnight batch processing.
 
Joined
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Pennsylvania
I wanted to post a quick update to my situation. After I posted, someone suggested that I submit a second application so I did. Apparently having two applications pending at the same time warranted a call from an actual person from FNBO to remedy the situation. Over the phone I was able to confirm my identity to this person's satisfaction and my application was approved. I'm still waiting for my actual card but the coupons and upgrades have been added to my AGR account. I appreciate the guidance and advice I was given from everyone here.
 

oregon pioneer

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Has anyone else had the (very irritating) experience of buying something online and having the card declined? Both Hubby and I have had this happen in the last week. We just switched cards for the purchases, but it's annoying!

Back with BOA, if they thought a charge was at all suspicious, they contacted us by email or phone and (mostly) gave us the opportunity to accept or decline the charge. Usually they were right about their suspicions, but on occasion we said yes, it's our charge, and they released the hold.

Having the card declined with no explanation or immediate remedy is irritating!
 
Joined
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Has anyone else had the (very irritating) experience of buying something online and having the card declined? Both Hubby and I have had this happen in the last week. We just switched cards for the purchases, but it's annoying!
I haven't had this happen yet with FNBO, but it was a semi-regular event with BOA....but ONLY when attempting to buy Amtrak trips. 🙄 It would decline the transaction, and then I'd try it again. Usually it took about 2 or 3 tries before it would finally work. On a couple of occasions I had to resort to calling BOA to get the situation resolved. Annoying, to be sure.
 
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I haven't had this happen yet with FNBO, but it was a semi-regular event with BOA....but ONLY when attempting to buy Amtrak trips. 🙄 It would decline the transaction, and then I'd try it again. Usually it took about 2 or 3 tries before it would finally work. On a couple of occasions I had to resort to calling BOA to get the situation resolved. Annoying, to be sure.
The same thing happened when I tried to purchase a ticket on the website with the FNBO card this week. It either said it was declined, or that there was a network error. Sometimes I got an ID verification pop-up from FNBO, sometimes not. I called FNBO, and the rep said she had no record of a declined transaction. I firmly believe that the problem was on the Amtrak side.

While I was waiting for a call-back from AGR (which never came, BTW), I tried it on the Android app and it went thru.
 

AFS1970

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Oddly enough, one of the things that finally made me get the Amtrak card was a problem with my Debit card being declined. For some reason, one company that I have made multiple purchases from is flagged and my Credit Union is unable to get this company off the bad list with the fraud department. I was curious to see if another bank would do the same thing, which it hasn't.
 
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Finally got my points that had been sent to a bogus AGR account by FNBO! The spending and bonus points are lumped together in a single transaction labeled "CSR Adjustment". They showed up in the middle of the day, a few hours after I made a 3rd call to AGR; don't know whether that was related or just a coincidence. Altogether, it took about 2 weeks after the 1st call.

So I immediately spent them on the return leg of a May trip to CHI. I'd already booked the outgoing leg on the card; we'll see whether those points show up after the next statement. It'll be SM/Cardinal going; and CL/SM coming back. The 5% rebate points showed up immediately. I'm a happy camper. :)
 
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My statement showed how many points I had earned from dining purchases (the one double-points category I had spent in) and how many points I had earned from other purchases, as a breakdown of the single "total points earned" entry.
Our [online only] statements have been transparent as well.

FNBO has been an easy transition for us.

I have had one declination, immediately after having purchased airline tickets for family members on two different airlines. I received a text immediately after the declination asking for verification of the airline tix purchases. While it did not solve the declination issue at the grocery store [which I dealt with from cash] it only took an affirmative response to the text to reinstate the card immediately. It was the same process as with BoA but in my experience, about an hour faster. YMMV.
 
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zephyr17

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It was the same process as with BoA but in my experience, about an hour faster. YMMV.
I always had a problem with the BoA card when buying VIA tickets. The purchase was always initially declined. BoA would send me a text pretty much instantly, I'd reply with YES, indicating that it was me making the purchase, BoA would send me a response to resubmit the transaction. I'd remain on the phone with the VIA agent the whole time, and complete the purchase. It was a pain, but it was very quick. All BoA responses were a couple seconds at most. It took a lot longer to get through VIA's separate punch-in-the-credit-card-number system the agent transferred me to a second time. The agents don't take the payment themselves.

All other occasional declinations were handled the same way and as quickly although sometimes, I'd have to reply NO. I hope FNBO doesn't habitually decline VIA like BoA did, but if they do, I hope resolving it is as quick and easy as BoA.
 
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PaTrainFan

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Finally got my points that had been sent to a bogus AGR account by FNBO! The spending and bonus points are lumped together in a single transaction labeled "CSR Adjustment". They showed up in the middle of the day, a few hours after I made a 3rd call to AGR; don't know whether that was related or just a coincidence. Altogether, it took about 2 weeks after the 1st call.

So I immediately spent them on the return leg of a May trip to CHI. I'd already booked the outgoing leg on the card; we'll see whether those points show up after the next statement. It'll be SM/Cardinal going; and CL/SM coming back. The 5% rebate points showed up immediately. I'm a happy camper. :)
It appears I had the same issue. My points from my new AGR card was not credited to my existing account, but rather to a new one which I was not aware of. The AGR rep claims it will have to be kicked upstairs to be remedied but gave no indication how long it will take. But it's been a couple of days since my call.
 

igor

Train Attendant
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Nov 1, 2015
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Has anyone taken advantage of the 20% discount on any Amtrak food and drink purchases?
I purchased a bottle of wine onboard last week, and the charge cleared this week, but without the discount.

Should that happen automatically upon purchase, or is there a credit issued later in the billing cycle?
 
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Has anyone taken advantage of the 20% discount on any Amtrak food and drink purchases?
I purchased a bottle of wine onboard last week, and the charge cleared this week, but without the discount.

Should that happen automatically upon purchase, or is there a credit issued later in the billing cycle?
The "discount" is a statement credit...with BofA the credit appeared on my next statement
 

fhussain44

Train Attendant
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Jan 28, 2013
Messages
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Any speculation on when the bonus will go back to 30k points? Not sure why they are offering a measly 20k points now. I don't think BofA ever offered such a low bonus? Or did they?
 

MccfamschoolMom

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Just got an AGR "e-statement" email this morning, which didn't show any points earned since 12/31/22; presumably those points (including the 12K bonus I finally earned by booking an Amtrak trip) will get added at the close of the FNBO card's billing period.
 
Joined
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Just got an AGR "e-statement" email this morning, which didn't show any points earned since 12/31/22; presumably those points (including the 12K bonus I finally earned by booking an Amtrak trip) will get added at the close of the FNBO card's billing period.
Mine shows credit card points earned 12/08/22 but not 1/8/23 which were indeed posted. Log in to your AGR account and take a look. The e-statement is not necessarily up-to-date.
 
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Just got an AGR "e-statement" email this morning, which didn't show any points earned since 12/31/22; presumably those points (including the 12K bonus I finally earned by booking an Amtrak trip) will get added at the close of the FNBO card's billing period.
Points earned for purchases on the card should show up in your AGR account on Amtrak.com a day or 2 after the FNBO statement is available on their website. Points earned directly from Amtrak (like for completed travel) have nothing to do with FNBO statement dates.
 

MccfamschoolMom

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Points earned for purchases on the card should show up in your AGR account on Amtrak.com a day or 2 after the FNBO statement is available on their website. Points earned directly from Amtrak (like for completed travel) have nothing to do with FNBO statement dates.
The travel booked on Amtrak was paid for with the FNBO AGR card, but that trip won't be taken until the end of September/beginning of October.
 
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