frugalist
Lead Service Attendant
I received my AGR MasterCard in mid-December, after applying using the 16,000 Bonus Point link. After receiving the card and making a few charges with it, I sent a secure e-mail via the Chase site to confirm that I will be getting the 16,000 Bonus Points - 8,000 from Chase and 8,000 from Amtrak. I received a quick reply confirming that I will, indeed get those points.
My first statement closed Jan. 15. I was able to view it online Jan. 16 and saw in the Points section 65 points for "Points Earned on Amtrak purchases," 370 points for "Points Earned on other purchases," 8,000 points for "First Purchase Points," and 8,435 points "Total Points transferred to Amtrak," all as I expected.
On Jan. 17, my AGR account shows the following points being posted: 65 points for Chase Amtrak Travel, 370 points for Chase Credit Card Purchases, 3,000 points for "Chase 6k Enrollment Offer," and 3,000 points for "Amtrak 6k Enrollment Offer."
I've been shorted 10,000 points.
I will be calling AGR first thing Monday morning (hoping they'll be open on the Federal holiday) to see if they can straighten things out. I have a screenshot of the promo that I responded to offering 16,000 bonus points to apply. I have the email correspondence with Chase confirming my expectation of 16,000 bonus points. And I have my Jan. 15 MasterCard statement showing 8,000 sign-up points being awarded by Chase as well as 8,435 total points being sent to Amtrak. I think I can support my claim for the missing 10,000 points.
Has anyone else here experienced this kind of snafu? How helpful were the AGR folks in resolving the issue? How quickly can I expect the missing points to be posted? I'm counting on those points to book an award trip.
My first statement closed Jan. 15. I was able to view it online Jan. 16 and saw in the Points section 65 points for "Points Earned on Amtrak purchases," 370 points for "Points Earned on other purchases," 8,000 points for "First Purchase Points," and 8,435 points "Total Points transferred to Amtrak," all as I expected.
On Jan. 17, my AGR account shows the following points being posted: 65 points for Chase Amtrak Travel, 370 points for Chase Credit Card Purchases, 3,000 points for "Chase 6k Enrollment Offer," and 3,000 points for "Amtrak 6k Enrollment Offer."
I've been shorted 10,000 points.
I will be calling AGR first thing Monday morning (hoping they'll be open on the Federal holiday) to see if they can straighten things out. I have a screenshot of the promo that I responded to offering 16,000 bonus points to apply. I have the email correspondence with Chase confirming my expectation of 16,000 bonus points. And I have my Jan. 15 MasterCard statement showing 8,000 sign-up points being awarded by Chase as well as 8,435 total points being sent to Amtrak. I think I can support my claim for the missing 10,000 points.
Has anyone else here experienced this kind of snafu? How helpful were the AGR folks in resolving the issue? How quickly can I expect the missing points to be posted? I'm counting on those points to book an award trip.
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