AmSnag and asm.transitdocs....

Help Support Amtrak Unlimited Discussion Forum:

Ronbo

Lead Service Attendant
Joined
May 12, 2015
Messages
286
Location
Bainbridge Island WA
I have been trying to get info from both of these sites since yesterday, but neither seem to be functioning properly, at least for me on my iPad. Is anyone else having a similar problem?
 

acelafan

OBS Chief
Joined
May 24, 2009
Messages
958
Location
Atlanta, GA
Some things with the source data changed early Sunday and I know it's impacting transitdocs. I haven't looked at amsnag but that may also be affected. I am helping transitdocs with troubleshooting but I'm not sure when it will get stabilized.
 

Train2104

OBS Chief
Joined
Jan 5, 2011
Messages
887
Location
New York
The issue with Amtrak data has been resolved. VIA data remains down as VIA has taken down their site, which was apparently a testing platform. Not sure if/when it'll be restored.
 

Ronbo

Lead Service Attendant
Joined
May 12, 2015
Messages
286
Location
Bainbridge Island WA
Transitdocs is working for me again, but I haven't been able to get anything to work with AmSnag, which for me is the more useful tool. Isn't the operator of that website a member of AU? If so, please respond, and anyone else who is having problems. I know that a lot of members use AmSnag.
 

willem

Maintenance
Joined
Aug 17, 2014
Messages
1,170
Location
in the depths
AmSnag worked for me just a moment ago.

And, just to be thorough, i tried to get fares for the return leg of what I just tested, and I got "### Unknown Error page returned! ###" in response. Clearing cookies did not help. Strange.
 

Ronbo

Lead Service Attendant
Joined
May 12, 2015
Messages
286
Location
Bainbridge Island WA
AmSnag worked for me just a moment ago.

And, just to be thorough, i tried to get fares for the return leg of what I just tested, and I got "### Unknown Error page returned! ###" in response. Clearing cookies did not help. Strange.
Thanks for the reply. At least I now know that I am not the only one that is experiencing a problem! I get the same Error message most of the time. Sometimes it will retrieve a few fares. I tried to search one route for 10 days, and only 3 days showed up. Hopefully the site will be fixed soon.
 

PaulM

Engineer
Joined
Jun 27, 2008
Messages
2,310
Location
Quincy, IL
I'm not sure what Amtrak did, but the requested departure date is being interpreted as a blank. So a valid result is not returned.

I'm working on it. But the fact that it sometimes returns the webpage you should see below the "under construction image, sometimes works (as Willem said), and sometimes hangs up and times out doesn't help.
 

RalphCT

Service Attendant
Joined
Jan 16, 2014
Messages
153
AmSnag worked for me just a moment ago.

And, just to be thorough, i tried to get fares for the return leg of what I just tested, and I got "### Unknown Error page returned! ###" in response. Clearing cookies did not help. Strange.
I also just checked AMSNAG and got the Unknown Error message. The site definitely has a problem for whatever reason.
 

niemi24s

Engineer
Joined
Feb 11, 2015
Messages
2,773
Could the problem be that Amtrak is trying to figure out a way to block AmSnag from mining its site for fare data ? Oops - AmSnag's working fine now! Hooray!!
 
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Devil's Advocate

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Joined
May 24, 2010
Messages
12,805
Location
EOTL
Would it be possible to explain the technical aspects of the failure and resolution in these break fix discussions? These threads always seem to go from "hmm, not entirely sure what's wrong" to "whew, okay it's magically fixed again". Seems like building a knowledge base of break-fix information would be beneficial for promoting additional utilities by others and to allow future support for current utilities when the original author loses interest.
 

Train2104

OBS Chief
Joined
Jan 5, 2011
Messages
887
Location
New York
Would it be possible to explain the technical aspects of the failure and resolution in these break fix discussions? These threads always seem to go from "hmm, not entirely sure what's wrong" to "whew, okay it's magically fixed again". Seems like building a knowledge base of break-fix information would be beneficial for promoting additional utilities by others and to allow future support for current utilities when the original author loses interest.
I am having the technical discussion behind the scenes, so all of us developers are usually aware of the latest developments across systems. I'm not too comfortable with discussing it in public as it's just more ideas for Amtrak to block us.
 

John Bobinyec

Conductor
Joined
Sep 18, 2009
Messages
1,880
Location
CYN
Would it be possible to explain the technical aspects of the failure and resolution in these break fix discussions? These threads always seem to go from "hmm, not entirely sure what's wrong" to "whew, okay it's magically fixed again". Seems like building a knowledge base of break-fix information would be beneficial for promoting additional utilities by others and to allow future support for current utilities when the original author loses interest.
I am having the technical discussion behind the scenes, so all of us developers are usually aware of the latest developments across systems. I'm not too comfortable with discussing it in public as it's just more ideas for Amtrak to block us.
We developers are also discussing future support.

jb
 

Train2104

OBS Chief
Joined
Jan 5, 2011
Messages
887
Location
New York
Due to heavy holiday volume, I am currently running into my server's resource limit. The auto refresh may stall (likely), and the page may hang on loading (less likely). If you encounter any of these issues, close and reopen the page in a new tab (just refreshing will not work).
 
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