Amtrak delays

Amtrak Unlimited Discussion Forum

Help Support Amtrak Unlimited Discussion Forum:

Stremba

Train Attendant
Joined
Apr 27, 2022
Messages
49
Location
Crafton
There is a long stop at KCY as it is an operating crew change point. I think when I took the SWC it was about an hour.
It’s scheduled for 45 minutes, I believe. It is typically a maintenance, refueling, and crew change stop. The 2 hour stop on my trip might have had to do with fixing the earlier mechanical issues. Like I said it was in the middle of the night, so I’m not entirely sure what was going on (Arrived around 2AM, departed around 4AM). I do know that we made several stops along the way for mechanical issues and had to wait for repairs. After leaving KCY, there were no further stops for mechanical issues, so maybe they took some time in KCY to get everything fixed.
 
Joined
Jul 16, 2021
Messages
3
Location
Southeast USA
Hello

Some of you may have seen that the silver star 92 was 17+ hours late arriving in NYC today at around noon .

I am curious about how to approach compensation from amtrak or if it is even likely that I would be able to receive some sort of refund.

Thank you
 

zephyr17

Engineer
Joined
Jul 23, 2009
Messages
6,234
Location
Washington State
Call Customer Relations on Monday when they are there. Call the 800 number, ask for an agent. Once you get an agent, ask to be connected with Customer Relations. They are there during normal business hours Eastern, M-F.

I am sure you will get something.
 
Joined
Jul 16, 2021
Messages
3
Location
Southeast USA
Call Customer Relations on Monday when they are there. Call the 800 number, ask for an agent. Once you get an agent, ask to be connected with Customer Relations. They are there during normal business hours Eastern, M-F.

I am sure you will get something.
Thank you ! I will give it a shot.
 

Cal

Engineer
Joined
Jan 23, 2021
Messages
3,960
Location
Socal
Just gonna put this here… see if you can spot the abnormality.
 

Attachments

  • 62B12D8E-41C8-4684-AE3D-51A63FD17EE0.png
    62B12D8E-41C8-4684-AE3D-51A63FD17EE0.png
    70.2 KB · Views: 1

Stremba

Train Attendant
Joined
Apr 27, 2022
Messages
49
Location
Crafton
Just gonna put this here… see if you can spot the abnormality.
I would certainly be miffed if I were going to Portland and wound up in Seattle (or Vice versa)😀 I have to think it’s an error in Amtrak’s tracking system, not a real mixup.
 

jis

Chief Dispatcher
Staff member
Administator
Moderator
AU Supporting Member
Gathering Team Member
Joined
Aug 24, 2003
Messages
33,141
Location
Space Coast, Florida, Area code 3-2-1
I would certainly be miffed if I were going to Portland and wound up in Seattle (or Vice versa)😀 I have to think it’s an error in Amtrak’s tracking system, not a real mixup.
Fortunately only the locomotives got switched, not the trains :D
 

thully

OBS Chief
Joined
Sep 2, 2011
Messages
713
Location
Ann Arbor, MI
8(16) seems to have departed at 5:09am this morning (and 28(16) shows no departure time at all) - wonder if that’s confusing the system. Would hate to have a ticket for that train - would probably get no sleep (or cancel and book a plane ticket) unless they could get me a sleeper on 8(17).
 

jis

Chief Dispatcher
Staff member
Administator
Moderator
AU Supporting Member
Gathering Team Member
Joined
Aug 24, 2003
Messages
33,141
Location
Space Coast, Florida, Area code 3-2-1
8(16) seems to have departed at 5:09am this morning (and 28(16) shows no departure time at all) - wonder if that’s confusing the system. Would hate to have a ticket for that train - would probably get no sleep (or cancel and book a plane ticket) unless they could get me a sleeper on 8(17).
According to Amtrak Alerts Twitter feed both have left their respective origins early this morning and are operating around 12 hours behind schedule.
 

west point

Engineer
Joined
Jun 9, 2015
Messages
3,578
Location
SW ATL airport
The label on 27 showing white means service disruption.That white should have been on 7 if anything. But we can chalk it up to IT not getting alll faults onto their computer.
 

Cal

Engineer
Joined
Jan 23, 2021
Messages
3,960
Location
Socal
Not sure why the SWC is incurring so many delays. It runs on mostly double track main with fast intermodals.
When I was on the Chief just last week the line was PACKED. At one point we were running past freight trains so much thst less than 30 seconds after we passed one (which was stopped) we passed another stopped one on the same track as the first. I think at one point I saw three or four stopped ones right next to each other on the same track. Oddly enough Amtrak and metra interference were the things that delayed us the most, although some freight too and even some boat traffic delayed us.
 

NSC1109

OBS Chief
Joined
Aug 14, 2016
Messages
530
Location
MI
When I was on the Chief just last week the line was PACKED. At one point we were running past freight trains so much thst less than 30 seconds after we passed one (which was stopped) we passed another stopped one on the same track as the first. I think at one point I saw three or four stopped ones right next to each other on the same track. Oddly enough Amtrak and metra interference were the things that delayed us the most, although some freight too and even some boat traffic delayed us.
The Southern Transcon is in chaos right now. Trains are parked everywhere, with the Southwest and California divisions having the most trouble keeping things moving.

Just wait until the craft guys go on strike….
 

Cal

Engineer
Joined
Jan 23, 2021
Messages
3,960
Location
Socal
The Southern Transcon is in chaos right now. Trains are parked everywhere, with the Southwest and California divisions having the most trouble keeping things moving.

Just wait until the craft guys go on strike….
We actually weren’t delayed for freight until the Midwest IIRC
 

PaunchyPirate

Train Attendant
Joined
Apr 18, 2022
Messages
45
Location
Pennsylvania
I don't know the reasons, but from the tracking site, it looks like they were over 5 hours late starting the trip leaving Emeryville. They then lost another 6 hours somewhere between Glenwood Springs and Granby, Colorado. Looks like most of the delay is from these 2 "events".
 

AmtrakBlue

Engineer
Gathering Team Member
Joined
May 6, 2011
Messages
14,051
Location
Delaware
Anyone can check Amtrak alerts on Twitter. You don’t need an account. Even when it asks you to sign in you can opt out and continue scrolling. Below is not the latest alert for 6(18).
 

Attachments

  • 8D75B728-2824-4BB5-9704-7845568EF0C9.jpeg
    8D75B728-2824-4BB5-9704-7845568EF0C9.jpeg
    52.4 KB · Views: 1

Tom Booth

Lead Service Attendant
AU Supporting Member
Joined
Jul 5, 2019
Messages
309
Location
Jersey City
Well, the Zephyr rolled into CUS at about 5:30 AM yesterday (about 15 hrs late) and today's #5 is estimated to stagger in tomorrow at 4:47AM. If I was is on that I'd should be rooting for more delays so arrival would be at a more civilized hour. And on that Amtrak very well might accommodate.
 

Bob Dylan

50+ Year Amtrak Rider
AU Supporting Member
Joined
May 31, 2009
Messages
24,644
Location
Austin Texas
Well, the Zephyr rolled into CUS at about 5:30 AM yesterday (about 15 hrs late) and today's #5 is estimated to stagger in tomorrow at 4:47AM. If I was is on that I'd should be rooting for more delays so arrival would be at a more civilized hour. And on that Amtrak very well might accommodate.
Maybe Amtrak has cut another "deal" to increase the Schedule like the one for the Crescent?

Or perhaps, since people like the O-Dark- Thirty arrival into LAX by the Sunset, they figure it'll be OK to do the same to the Chief and the Zephyr??🤔🤪
 

west point

Engineer
Joined
Jun 9, 2015
Messages
3,578
Location
SW ATL airport
Or perhaps, since people like the O-Dark- Thirty arrival into LAX by the Sunset, they figure it'll be OK to do the same to the Chief and the Zephyr??🤔🤪
The early Sunset LAX aarrival is not as bad as it could be. Almost all arriving passengers are on Mountain or even more on central time. That does mitigate the arrival time for those passengers who have not reset their internnal clocks.
 

Cal

Engineer
Joined
Jan 23, 2021
Messages
3,960
Location
Socal
The early Sunset LAX aarrival is not as bad as it could be. Almost all arriving passengers are on Mountain or even more on central time. That does mitigate the arrival time for those passengers who have not reset their internnal clocks.
And half the time it's late anyway. I was on #1 into LA this morning, we were just under two hours late. Still woke up at 5:20 though, railfan in me wants more train time.
 

Willbridge

50+ Year Amtrak Rider
AU Supporting Member
Joined
Mar 30, 2019
Messages
1,884
Location
Denver
And half the time it's late anyway. I was on #1 into LA this morning, we were just under two hours late. Still woke up at 5:20 though, railfan in me wants more train time.
Train 6 was 7½ hours late into CHI on Friday, July 15th, missing everything. My next train (59) was next to be available on Monday night. Passengers were put up in Swissotel at $200 a night. Next day, after numerous dead-ends, I contacted Guest Rewards. They were able to get me on the Cardinal of that evening to New Orleans via Charlottesville. First time I ever rode Train 19. We were an hour late into NOL, but a day earlier than if I had waited in Chicago. It let me use a paid for part of my reunion here. No additional points were assessed. [I'm on a borrowed computer so if questions there will be a delay in responding.]
 
Top