AU Lifetime Supporter
Gathering Team Member
- Aug 24, 2003
Eventually they should make it a service attachment to the PNR, like for example "pets" are at present, so that customers can book it when they buy the ticket or add it on using the web site at any time, including making the requisite payment.The starlight is starting a pilot in business class to allow access to diner - this is very likely what they would eventually roll out to coach. As hinted by Amtrak management previously they are not putting prices on the menu. They are selling meal packages - $20 breakfast $25 lunch and $45 dinner. For that package price you get everything that a sleeper car passenger would get for that meal including the lunch/dinner dessert and the dinner “first drink on us”. To secure your reservation you go to the diner before the meal service begins to pay the charge. Like with sleeper passengers the only transactions performed at seat are additional alcoholic beverages.
IndiGo Airline (among others) in India does it this way. All the service attachments get printed out as coupons on the boarding card in their case, and as each service is delivered the one delivering the service takes the corresponding coupon. All this could easily be done electronically too. The OBS crew has a printout of the add on services associated with each checked in passenger and associated with their assigned seat. Works really well. All of on board food service is delivered this way with multiple possible menu packages to choose from. And it is BTW an LCC, and the largest airline in India.