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Tom Booth

Service Attendant
Joined
Jul 5, 2019
Messages
161
Location
Jersey City
Why does one have to scroll down on the first page of Amtrak's website to book a train? Seems I have to view various promotions before I can actually book. I've been offline for a couple of months so this may have been discussed already. Thanks in advance.
 

John Bobinyec

Conductor
Joined
Sep 18, 2009
Messages
1,766
Location
CYN
What kind of device are you working with? Smart phone? Computer?

Looking at a computer screen, I'm not seeing the problem.

jb
 

tgstubbs1

Service Attendant
Joined
Mar 3, 2020
Messages
130
I got on the Amtrak web page and found it difficult to navigate. Large promotional pictures kept coming up despite my trying to get where I wanted to go. I found myself navigating in circles as the promotional pictures kept coming up. I hate web sites that try to push things on you you're not interested in and thwart efforts to get the information you want.
 

Devil's Advocate

Conductor
Joined
May 24, 2010
Messages
11,544
Location
Texas
If you want a clumsy portal for high interest credit cards and devalued monkey points then Amtrak.com is great. If you want to inform yourself with details about specific in-station and on-train experiences or to book an actual trip then Amtrak.com is a bit of a joke. When I first joined Amtrak.com was rather sparsely populated but I figured Amtrak would continue to incorporate more and more information over time. Instead Amtrak.com has actually removed lots of information and become even less intuitive than before.
 
Last edited:

Alice

OBS Chief
Joined
Mar 6, 2007
Messages
985
Location
California
Why does one have to scroll down on the first page of Amtrak's website to book a train? Seems I have to view various promotions before I can actually book. I've been offline for a couple of months so this may have been discussed already. Thanks in advance.
I had the same issue a couple of days ago. This is on a computer with a vertical screen, had to scroll down quite a bit (2 spacebar's worth). Last trip was Sept 29 2018 so I have to book something soon before points all expire. Very frustrating to experiment with different CS trips where I could use most of my points one way and pay the other, and be able to stay near the station overnight. So I'm going to schedule a short RT on a San Joaquin with lunch during the layover, and use the points when I have more time.
 

Tom Booth

Service Attendant
Joined
Jul 5, 2019
Messages
161
Location
Jersey City
When i try to book NY-SF in Feb it doesn't allow me a sleeper option for Chi-Emy. Only NY-CHI. Then it shows just coach. What's going on? It also doesn't show price until after I've gone through the whole trip. I'm not a novice and have been riding Amtrak since its inception in 1970. They seem to not want my business.
 

Sidney

Train Attendant
Joined
Jul 12, 2020
Messages
66
You probably booked Chi Emy on one 9f the four days the Zephyr isn't running. Why Coach remains open is a mystery. In case you didn't know the bookings now reflect the almost certain three days a week schedule going into effect in Octobet.
 

caravanman

Conductor
Joined
Mar 22, 2004
Messages
3,759
Location
Nottingham, England.
I don't like the current Amtrak website either, even the "senior" option is hidden away! I notice one new feature which is that the site shows what % of seats are full. There must be a glitch when it shows just the coach seat fare on days the train will not run! Departing Chicago seems to work fine on Mon, Wed, or Saturdays in Feb...
 

Exvalley

Service Attendant
AU Supporter
Joined
Jul 7, 2020
Messages
168
On my monitor the section of the front page for booking is at the bottom and is obscured by a banner ad for the Amtrak credit card.
 

Tom Booth

Service Attendant
Joined
Jul 5, 2019
Messages
161
Location
Jersey City
You probably booked Chi Emy on one 9f the four days the Zephyr isn't running. Why Coach remains open is a mystery. In case you didn't know the bookings now reflect the almost certain three days a week schedule going into effect in Octobet.
As you said the coach option is strange if the train isn't running. It would be far better if Amtrak adopted the ViaRail system and just redirect you to a different date when there is a connecting train. Or at least prompt you to try a different date.
 

AmtrakBlue

Conductor
Gathering Team Member
Joined
May 6, 2011
Messages
11,795
Location
Delaware
It is my understanding that they blocked the sleepers for the non-run days and will be updating the system for all bookings by Monday. Probably blocked the sleepers because it will be harder to reaccomodate sleeper pax then coach pax.
 

tgstubbs1

Service Attendant
Joined
Mar 3, 2020
Messages
130
On my monitor the section of the front page for booking is at the bottom and is obscured by a banner ad for the Amtrak credit card.
Some newer web pages designed for an iPhone or smartphone are not as versatile or useful as the old web sites is what I think.
 

20th Century Rider

OBS Chief
Joined
Jan 26, 2020
Messages
706
Location
Oregon Coast
Yes, it is "usable" - especially for someone who is used to it ... but, for a "first time" user or someone who wants a clear, informative portal to actual information about Amtrak and the actual train and/or route you want to book - it is quite lacking.
Agreed! One must get used to it. First, though, sign in... then up pops your most frequent routing. Go from there.
Screen Shot 2020-08-15 at 3.38.49 PM.png
Then select a date you want to go...

Screen Shot 2020-08-15 at 3.40.05 PM.png
Then you get your options. EUG - CHI has many... bus or train to PDX, then EB to CHI. Or you can choose the CS to SAC and take the CZ from there. BTW, astounded in a very disappointed way to see the fares so high! Especially when the service is now so poor. I would think supply and demand due to the upcoming infrequencies.
 
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