Lead Service Attendant
- Nov 28, 2010
I was stuck on a train with mechanical issues (Amtrak's fault IMHO since the conductor gave misleading information on when the train would be moving, although he did recommend to everyone to call Customer Relations to get a voucher) last month and am trying to get a hold of Customer Relations. I get transferred quickly from the main agent, but get placed on hold for Customer Relations, and since I am calling an hour before closing time, when the end of the day hits it dumps me to an answering machine. This has happened twice now and I'm loathe to wake up at 4 AM pacific time to get placed on hold for over an hour. What's the best time to call?