The attendant can make all the difference as well as the condition of the car. On the Saluki Chicago to Carbondale at peak times its filled with college kids who are somewhat rowdy at times. Some of them use the Business car as well. The last trip I had on it the Business Class car was a remodeled one in nice shape, the attendant who is probably gone by now was one of the finest I have run into on that route. He was overly helpful, asking if you needed anything and offering the drinks that come with the ticket. He didn't just hide in the cafe counter and snarl at passengers as sometimes happens. He told me that he was relatively new and wanted to give the best service he could under the circumstances, and that they were being trained to do just that. He also commented that if the employees didn't do that they might be removed from the passenger cars. That was a couple years ago by now, I wonder what its like today?