Bustitution due to Track Work (Coast Starlight)

[VentureForth]

My sister is on a vacation ride from CHI - EMY - PDX - CHI. When she got to EMY, she was told that the Coast Starlate would have "Scheduled Maintenance" yesterday and today. They apparently scheduled it day before yesterday. She's rather pissed that they are bustituting her to Portland. It sounds as though even though they are sleeper passengers, they can only expect a voucher for the difference in price. I don't think they have any intention of using a voucher for future travel.

Anyway, I know over the last 15 years or so I've been a part of this group, this sort of thing happens, but it's never hit this close to home. Could they expect a hotel? Meal voucher? Possibility of taking tomorrow's train? Maybe too late now, but they were told not to even ask Amtrak until the end of their trip.

 

[Asher]

Oakland to Portland on a bus, think I'd bail and fly.

 

[Devil's Advocate]

I don't think they have any intention of using a voucher for future travel.

That's half the benefit of giving out vouchers in exchange for substandard service.