Did you include the bus on your reservation? If not, you need to add it. I believe it's only available for those with reservations,
Yeah, I did book the bus. But the bus only goes one place now, the Chase center I think, and won't drop off at Fisherman's Wharf, I asked the driver. That was the confusion, Amtrak's website said there was a bus 99 route that would go to the Wharf area. But, no. Anyway, we called up a Uber, and boy, 'uber' glad we did. The ASEAN conference really screwed up the streets in San Francisco. It was only a 10 mile trip, maybe 20-30min trip under normal circumstances. This day, from Emeryville to our hotel in the wharf area, it took nearly TWO hours to get there. It was pouring rain, CHP had one lane closed on the bay bridge, and traffic was horrendous. Then, street after street was closed in the embarcadero/wharf area. At one point as far as the eye could see up the streets were solid red/blue police lights winking, sirens going constantly. The poor Uber guy was muttering to himself, ''I don't know what else to do'' but he finally got us there. He got a good tip!