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Change in AGR Rules

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Bob Dylan

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According to a Post on trainorders, Amtrak has implemented New Rules pertaining to when AGR Points Expire.

Barring any activity on your account, all Points will now Expire after 24 months instead of 36 months.

No mention of how having the BoA AGR Card will effect this?

I haven't received any Official Notification from AGR???

Anyone have anything on tuis??
 

pennyk

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https://www.amtrak.com/terms-and-conditions.html

"April 3, 2019: Amtrak Guest Rewards points now expire after 24 months if an account has no qualifying activity."

"Point Expiration
  1. Subject to these Program Terms and Conditions, points earned under the Program will not expire as long as the Program continues and the Member’s Program account is active. “Active” means that the Member earns and/or redeems Program points using his or her Membership Number within a 24-month period.
  2. If no Member initiated qualifying activity is recorded or reported within 24 months, your points will expire. You can view all point and travel activity in the "My Transactions" section of My Account on this site."
 

Steve4031

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Not an issue for me. I ride often. But this will affect others negatively so one more downgrade. Not good.
 

Bob Dylan

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https://www.amtrak.com/terms-and-conditions.html

"April 3, 2019: Amtrak Guest Rewards points now expire after 24 months if an account has no qualifying activity."

"Point Expiration
  1. Subject to these Program Terms and Conditions, points earned under the Program will not expire as long as the Program continues and the Member’s Program account is active. “Active” means that the Member earns and/or redeems Program points using his or her Membership Number within a 24-month period.
  2. If no Member initiated qualifying activity is recorded or reported within 24 months, your points will expire. You can view all point and travel activity in the "My Transactions" section of My Account on this site."
Thanks Penny!
 

Acela150

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Not really an issue for me seeing as I'm back and forth between Philly and Boston so much.

Also of note, having the AGR CC does keep your account open as long as you have it.
 

Anderson

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Fundamentally not much of a change, but did this get mentioned in any emails? Having this drop on the heels of the whole arbitration clause getting slipped in reeks of dirty pool. IANAL but if anyone loses a mountain of points overnight as a result of this there's probably a case for bad faith (i.e. Amtrak forced the arbitration clause in so they could do this). Which, if said person hasn't logged in for several months, reminds me an awful lot of the whole shrinkwrap contract practice.
 

tonys96

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Does anyone know if having the BoA Amtrak card still keeps points from expiring?
 

piedpiper

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So if I'm reading things right - on 'my transactions' the points from survey points club are there, so that would be considered 'qualifying activity' - YES???:confused::confused::confused:
 

willem

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The new terms are, as far as I can tell, silent about whether the extra points earned for business class travel are tier qualifying. (Also, as far as I can tell, the new terms are silent about whether the extra points earned by virtue of holding status are tier qualifying.) Would someone gently tell me where to look for that information? Thanks.
 

Amtrakfflyer

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This goes right along with my other post today in the main section regarding August/September travel. Right now the airlines are bending over backwards to loosen rules, restrictions, fares on various programs and at least appear to be more passenger friendly since they are getting a bailout.

Leave it to Amtrak to continue to put the squeeze on customers even during what could possibly be the biggest economic downturn in our lifetimes. It’s not like Amtrak didn’t get a bailout as well, they did.
 
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MARC Rider

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The new terms are, as far as I can tell, silent about whether the extra points earned for business class travel are tier qualifying. (Also, as far as I can tell, the new terms are silent about whether the extra points earned by virtue of holding status are tier qualifying.) Would someone gently tell me where to look for that information? Thanks.
Unless these new terms have changed things (and if they're silent about it, I guess maybe they didn't), the extra points earned for Business and first class travel are tier qualifying, the extra points you get by virtue of holding status are not. (It would be nice if they are.)

Example: a $50 Business class ticket yields 100 points for the fare (tier qualifying) and 25 points for it being business class (also tier qualifying). If you're Select Plus, you get an additional 100 points that are NOT tier qualifying. The trip yields 225 points, of which 125 are tier qualifying.
 

MARC Rider

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What I'd like to know is how they're going to handle their status (Select, Select Plus, Select Executive) members as a result of the reduced travel during these travel-restricted times. I know I may have trouble making Select Plus for 2020, as I have been traveling a lot less than I usually do. (The recovery from my foot surgery pretty much limited my trips in January and February, I did go to Boston in early March, but I've cancelled a lot of the NEC trips I'd be otherwise taking, and who knows when the travel restrictions will be lifted, and even if they are whether I would really want to travel to New York.) Forget about longer trips. I've read that some of the other loyalty programs are being very protective of their members with status and will at least let them keep their status for an extra year if they can't travel enough this year to earn the points. I wonder how AGR will handle this, as I suspect that most AGR members with Select Plus and Select Executive are the NEC and other corridor road warriors who appear to the the favored constituency of the current management. (Plus a lot of those Acela riders do have powerful positions in both Washington and New York.)
 

willem

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Unless these new terms have changed things (and if they're silent about it, I guess maybe they didn't), the extra points earned for Business and first class travel are tier qualifying, the extra points you get by virtue of holding status are not. (It would be nice if they are.)
Thank you.
 

FrensicPic

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What I'd like to know is how they're going to handle their status (Select, Select Plus, Select Executive) members as a result of the reduced travel during these travel-restricted times. I know I may have trouble making Select Plus for 2020, as I have been traveling a lot less than I usually do. (The recovery from my foot surgery pretty much limited my trips in January and February, I did go to Boston in early March, but I've cancelled a lot of the NEC trips I'd be otherwise taking, and who knows when the travel restrictions will be lifted, and even if they are whether I would really want to travel to New York.) Forget about longer trips. I've read that some of the other loyalty programs are being very protective of their members with status and will at least let them keep their status for an extra year if they can't travel enough this year to earn the points. I wonder how AGR will handle this, as I suspect that most AGR members with Select Plus and Select Executive are the NEC and other corridor road warriors who appear to the the favored constituency of the current management. (Plus a lot of those Acela riders do have powerful positions in both Washington and New York.)
 
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