I have ridden on Amtrak since the late 80's, probably well over 250K actual miles, so I am a big advocate for others to start using Amtrak for a relaxing trip. I talked a Pastor friend of mine into riding Amtrak this weekend to see family in Louisiana. I did prepare them that often freight congestion delays Amtrak trains. They chose to travel in Coach since the trip would not be over night. Unfortunately, the Pastor and his wife, had a very bad experience. They were delayed in San Antonio because of mechanical problem. UP dispatch had the Sunset Limited on a siding while several trains passed by. With a sold out car, the AC could not keep up, so Pastor, who is a big man, was sweating most of the trip. A freight train crew in front of the SL blew up so again sitting. To add to everything, two drunks got into a fight near their seats. The Conductor split up the two and to avoid further confrontations placed them in different cars. To add to the bad trip, while they were in the Sightseer, someone moved their hat checks and personal items to other seats, not together. They found the Conductor, who resolved the situation, but not before they received some hateful looks. They finally arrived almost 6 hours late on a trip that was to take about 12 hours. Pastor's wife made the decision they were flying home. Pastor wrote a short post how they would never travel by train again. I am hoping that he doesn't bring up Amtrak on his radio show. I am sure Mr. Gardner would be thrilled as this most likely could affect negatively other potential first time riders.