Email is the same way for me. The most I've ever seen is a boilerplate response that accomplished absolutely nothing. In my experience Amtrak mainly responds to phone calls. Do be aware that Amtrak is much more likely to hand out a voucher toward future travel than a refund for past travel.Thanks I have sent via snail mail a letter twice so far and have received no response. Will try to email it
I'm not sure this is the best example to use. If Amtrak was a McDonald's you'd point out that there are pickles on your burger but they'd just shrug because the next burger won't show up until tomorrow anyway. It's either eat the burger with pickles today or come back some other time and hope they get it right then. Not to mention that McDonald's has always replaced everything I've ever complained about, with or without any direct evidence, and if I didn't want a replacement they refunded my money. It's honestly pretty rare that they screw up bad enough for me to feel like I need to call and complain about it in the first place. For better or worse, a McDonald's meal doesn't really change all that much from visit to visit. Whereas Amtrak can be night and day from one train to the next.This is how I can compare it. Say you go to a Mickey D's. You eat your meal in it's entirety and then say to a cashier, "Hey I ordered a Double Quarter Pounder without pickles and their were pickles on it". Naturally the cashier would ask for the sandwich back, and they would make a new one. BUT, if you already ate it, you don't have proof that they did put pickles on it. So they may offer you a store credit to come back.