Indeed, my casual conversations with new business travelers on the long distance routes in the west suggest schedules do not have to be on a knife’s edge. Arrivals within something like 2 percent of a trip’s duration (1 to 2 hours for the long distance trains of the west) seems acceptable. I regularly meet new business travelers on the long distance trains in the west who try Amtrak as an alternative to the tedium of today’s air travel. Sadly, most do not return simply because of the uncertainty in arrivals. The success in the north east proves the travel time is not an issue. Deliver predictable schedules, and I’m sure the trains, all of them, will be full all the time. The occasional delay of up to two hours is easily accommodated by the service staff. Elsewhere in this forum I disclosed a recent 8-hour delay on the Texas Eagle made tolerable by a special dinner (a very pleasant surprise) put on by the diner car staff, which brought public applause from what would have otherwise been an annoyed group of riders.
Even with the occasional jerk among the service staff, I am routinely impressed by the patience and dedication of Amtrak employees. It seems a real shame to me that all the components of a good passenger rail system are in place; it only lacks relatively minor money, which is freely handed out to other entities within and outside of government, most with questionable benefit, quite off handedly.