Employee Praise

[niemi24s]

Does any know if there's any acknowledgement from Amtrak when the SUBMIT button is clicked on after filing out the form accessed by the SEND YOUR PRAISE button here? Recognize an Excellent Employee - Send Some Praise This is the form:

But if this submit button is broken, is there a good mailing address which to send praise?

 

[zephyr17]

Probably best is to call, ask for Customer Relations and tell them.

Sounds like more excellence from Amtrak IT's Center of Excellence, too..

 

[AmtrakBlue]

Does any know if there's any acknowledgement from Amtrak when the SUBMIT button is clicked on after filing out the form accessed by the SEND YOUR PRAISE button here? Recognize an Excellent Employee - Send Some Praise This is the form:
View attachment 31691
But if this submit button is broken, is there a good mailing address which to send praise?

Did you get an email acknowledgment? Check your junk/spam folder.

 

[TinCan782]

Does any know if there's any acknowledgement from Amtrak when the SUBMIT button is clicked on after filing out the form accessed by the SEND YOUR PRAISE button here? Recognize an Excellent Employee - Send Some Praise This is the form:
View attachment 31691
But if this submit button is broken, is there a good mailing address which to send praise?

I believe I have received an email acknowledgement after submitting. Just an acknowledgement they received it, nothing more.

 

[Devil's Advocate]

I would put more faith in Amtrak staff seeing praise here than sending anything to their own website.

 

[niemi24s]

Just sent Amtrak an email using their Contact Us page asking them to fix the Submit button on the praise page nd got an immediate confirmation with a green bar across the same page with a check mark.

Any bets on when they'll fix the Submit button on the praise page? How about bets on if they'll fix it?

 

[zephyr17]

Just sent Amtrak an email using their Contact Us page asking them to fix the Submit button on the praise page nd got an immediate confirmation with a green bar across the same page with a check mark.

Any bets on when they'll fix the Submit button on the praise page? How about bets on if they'll fix it?

This guy? ? No bet here.

 

[trimetbusfan]

Just sent Amtrak an email using their Contact Us page asking them to fix the Submit button on the praise page nd got an immediate confirmation with a green bar across the same page with a check mark.

Any bets on when they'll fix the Submit button on the praise page? How about bets on if they'll fix it?

I used the employee praise very recently with no issue. It sends you an email confirming the praise is being processed. Make sure you fill out all the boxes appropriately and there are no errors.

 

[niemi24s]

Amtrak acknowledged the SUBMIT button problem with this:

"Thank you for contacting us.

We understand the importance of feedback from our guests and we are working to make this process even easier. We hope you will see improvements in this area in the near future.

To address the concern you have written to us about, we are unable to provide time frame for when it will be fixed. Please be assured that we are constantly working to improve the usability of our web site.

However, we do appreciate the attempt to provide praise to one of our employees.

We thank you again for taking the time to write to us and we look forward to serving you aboard Amtrak.

Sincerely,
Stephen C.

Amtrak Center of Excellence"

Tried every few days over the last few weeks but finally gave up, called AGR, got this address. . .

AMTRAK
Guest Relations/Employee Praise
P.O. Box 14472
Philadelphia PA 19115

. . .and mailed a copy to them. <sigh>

 

[zephyr17]

Amtrak acknowledged the SUBMIT button problem with this:

"Thank you for contacting us.

We understand the importance of feedback from our guests and we are working to make this process even easier. We hope you will see improvements in this area in the near future.

To address the concern you have written to us about, we are unable to provide time frame for when it will be fixed. Please be assured that we are constantly working to improve the usability of our web site.

However, we do appreciate the attempt to provide praise to one of our employees.

We thank you again for taking the time to write to us and we look forward to serving you aboard Amtrak.

Sincerely,
Stephen C.

Amtrak Center of Excellence"

Tried every few days over the last few weeks but finally gave up, called AGR, got this address. . .

AMTRAK
Guest Relations/Employee Praise
P.O. Box 14472
Philadelphia PA 19115

. . .and mailed a copy to them. <sigh>

Translation: Amtrak IT does not know what it is doing. Thank you for bringing it to our attention,

Sincerely,
Amtrak Center of Excuses

 

[trimetbusfan]

I’ve found the employee praise on this link to work!

E-mail Us | Amtrak

www.amtrak.com

 

[pennyk]

I’ve found the employee praise on this link to work!

E-mail Us | Amtrak

www.amtrak.com

It worked for me. Thanks.

 

[niemi24s]

Thanks. Tried this different link and it worked OK.

The one I'd used before is Recognize an Excellent Employee - Send Some Praise and its fill-in blocks are slightly different.

 

[McLeansvilleAppFan]

Just sent Amtrak an email using their Contact Us page asking them to fix the Submit button on the praise page nd got an immediate confirmation with a green bar across the same page with a check mark.

Any bets on when they'll fix the Submit button on the praise page? How about bets on if they'll fix it?

Still not working as of 11:09 AM on 30 May 2023.