I have a question. Has anyone met any Amtrak employees which stand out as being exceptional? The reason I ask is that my wife and I recently took the Silver Star from CT to Florida and then to NC and the man running the dining car was named Johnny. He was a great guy. He chatted with customers, told jokes, took pictures for us and was just a fun guy to be around. He also talked about his own desire to make excellence his driving goal as an employee; it showed. All of the on-board personnel were competent and professional, but this man was the best Amtrak employee I have ever interacted with and I've taken many trips over the years. I did contact Amtrak by e-mail about this top-notch man.