RTOlson
Lead Service Attendant
Sure, as I understand it, Amtrak coach seats are grouped in price "buckets" -- seat ticket prices start at a lower-priced bucket and then increase as a specific train sells out.Can anyone here explain why when you make a reservation online for the Northeast Regional, the AAA fare always comes out more expensive than the regular adult fare?
Last year, Amtrak created a new discounted ticket rate for the Northeast Regional. They later permanently made this the lowest-priced price bucket for Northeast Regional.
What Amtrak didn't do (and what it appears you ran into) is make it very clear during the reservation process that other discount offers don't apply to this new low bucket. When people try to use their discounts like AAA or NARP, the ticket system applies the discount to the lowest non-discounted rate available — which will typically be higher than the new lowest-priced bucket.
To Amtrak's credit, they have some Web pages that inform the passenger to "Just choose the Adult or Child passenger type when booking to receive the discounted fare." They also note that it's "Not combinable with any other discount offer."
I think it's confusing and Amtrak should do a better job of clearly communicating this during the reservation process. For now, if you're booking more than 14 days out and have the best fare at regular adult, book that.