Update on changeover:
Got online at 12:30 Pacific time jan 24th and all Amtrak reservations were offline due to maintenance. Same at 1:00, 2:00, 3:00 and 4:00. At 5:00 central(6:00 eastern) reservations were back online with revamped website showing points as a payment option! However points button was not functioning. It got an alarm showing points were not acceptable as payment at this time, pay with credit card.
But after being on hold for 45 minutes, got through on phone and got our room at 29+ k points!
All is well....room B.......
Also, something new. I was tols I must have member number and a four digit PIN for AGR online. Was assigned a random PIN and can go online to change it to one of my choosing. but that doesn't seem to be working yet.
Got this email:
The following information in your Amtrak Guest Rewards account has been updated at your request:
PIN
If you have any questions regarding this change, call the Amtrak Guest Rewards® Service Center at 1-800-307-5000. A representative will be available to assist you from 5a.m. midnight, Eastern Time, 7 days a week.
Thank you for your business,
Amtrak Guest Rewards Service Center
Edited by tonys96, Yesterday, 08:55 AM.