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MAJOR ISSUE FOR AMTRAK

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cpamtfan

OBS Chief
Joined
Aug 7, 2008
Messages
841
Location
Long Island, NY.
Amtrak has a major issue on it's hands:

All ticketing/their website is down National. You can't get tickets, so if you have not printed them, you're screwed.
 

afigg

Conductor
Joined
Jun 8, 2009
Messages
5,896
Location
Virginia
Amtrak had a warning on their website for days that the ticketing system was going to be down starting early Sunday morning. It was even mentioned on CNN last night. If I recall right, I got an email about this a few days ago. Plenty of advance warning about the upgrade.
 

daveyb99

OBS Chief
Joined
Mar 10, 2005
Messages
910
Location
Grapevine, TX
Amtrak has a major issue on it's hands:

All ticketing/their website is down National. You can't get tickets, so if you have not printed them, you're screwed.
They have had this posted on their website for a week-plus. They even advised printing tickets early, as even station ticket counters would have limited capability.

No, not a "major issue"......
 
S

SandyT

Guest
Has not been on the website for a week. More like Tue or Wed.

On Thr I made a reservation on the phone. No mention of the outage or need to pickup tickets before Sunday.
 

Donctor

Conductor
Joined
Jul 11, 2009
Messages
1,120
Location
CHI
I'm currently on 513. Amtrak called on Thursday to tell me to get my tickets before this morning.
 

had8ley

Conductor
Joined
Feb 27, 2006
Messages
4,090
Location
Baton Rouge, Louisiana
It's amazing what one believes to be the end of the world is a temporary house cleaning...I've been guilty too many times :lol:
 
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grounded flyboy

Service Attendant
Joined
Jan 10, 2011
Messages
219
Location
southern Illinois
I got the word on the maintenance... my daughter didn't. She called this morning with her panties in a bunch... she was going to miss her May trip on the TE. This is the same person who got 25 miles from home and realized she had forgotten her cell phone... there was no choice but to turn around and go back and get it!!

Ah, to be young and live in the moment.
 

TraneMan

Conductor
Joined
Mar 16, 2008
Messages
1,126
Location
Rochester, MN
Looks like it's up and running!

Flyboy, Was she on the train or driving when she knew when she left the phone behind!? LOL
 

Tumbleweed

OBS Chief
Joined
Feb 2, 2010
Messages
929
Location
Sunny North Dakota
Still get this on the website....

"Our booking system is temporarily unavailable. For immediate assistance, call 1-800-USA-RAIL (1-800-872-7245) or TDD/TTY (1-800-523-6590"
 

Shanghai

Conductor
Joined
Feb 4, 2008
Messages
3,885
Location
Florida
I JUST LOGGED INTO THE SITE. i DIDN'T

SEE ANYTHING DIFFERENT. hAS ANYONE ELSE

NOTICED ANY CHANGES?
 

Shanghai

Conductor
Joined
Feb 4, 2008
Messages
3,885
Location
Florida
Not broken, just on in error. I'm watching the Talladega race on TV!!

Looking for the Crescent to pass by!!
 

AlanB

Conductor
Honored Member
Joined
Aug 22, 2002
Messages
28,406
Location
Queens, New York
The changes weren't to the website, so you won't see anything different. If they were only working on the website, it wouldn't have affected the Quik-Trak machines, phone agents, and station agents.

This had something to do with the main programs/computers, which is why it took down everything.
 

leemell

Conductor
Joined
Oct 5, 2009
Messages
1,540
Location
Los Angeles, CA
Has not been on the website for a week. More like Tue or Wed.

On Thr I made a reservation on the phone. No mention of the outage or need to pickup tickets before Sunday.
I checked on a train status on Thursday morning by phone and got the wanring about a major software upgrade that would take the system down all day Sunday.
 

hello

Lead Service Attendant
Joined
Jan 28, 2007
Messages
299
I thought the upgrade would take all day ... I've been tracking our upcoming train trips ... especially the EB ... earlier I did get the "upgrade" message .... but now, as transit54 posted, "status" seems to be working!
 

transit54

Conductor
Joined
Feb 13, 2007
Messages
1,390
Location
Washington, DC
It's still working for me. On a few pages I've had to refresh or go back to Amtrak.com, but I've been able to get it to work for the last few hours.
 

ThayerATM

OBS Chief
Joined
Jan 23, 2008
Messages
595
Location
Rochester, NY
At 5:30 PM (EDT) on Sunday, 4/17,2011 the status page is up one minute, and down the next. Also, it's running incredibly slow. :lol:
 

BobWeaver

Lead Service Attendant
Joined
Jan 20, 2007
Messages
485
Location
Atlanta
Refreshing the page once or twice usually got me the reservation page, and a results page too, although the latter took a while to produce.

Let's try and keep those page requests down to a minimum while the system is still slow so those who really need to use it can do so in a timely fashion.
 

WhoozOn1st

Conductor
Honored Member
Joined
Mar 21, 2007
Messages
4,281
Location
Southern California
The real question here is not website performance, but how ticket printing capabilities are looking at Quik-Trak machines and manned windows.
 
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