Moynihan Train Hall

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Chatter163

OBS Chief
Joined
Aug 26, 2002
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671
I, too, was in Moynihan Train Hall last week, and used the lounger, though this was my second trip through there this year. Upon arrival in NYP I simply went up the escalator into the train hall. When I departed NYP, I used the lounge. If you need red cap service, ask at the front desk when you check in, just as in the old lounge. It is true that there is no longer an advance boarding announcement in the lounge; I don't know why that is.
 

Manny T

OBS Chief
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Jun 7, 2015
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Location
Chicago IL
Correct, my experience was similar. I was in Moynihan two weeks ago and the red cap situation was this: If you need one from the lounge, you tell the person at the desk when you first check in to the lounge. Then prior to departure there is a name call of persons who requested red caps to return to the desk where there is a seating area by the escalator. A few minutes later the red caps came up the escalator with their hand trucks, took the waiting folks' luggage, escorted them down to the tracks and from there they boarded the train.

I also observed that in Moynihan Hall itself there was an Amtrak agent seated at a small table or desk against one of the walls with a walkie-talkie who was able to obtain red caps for passengers boarding directly from MH (i.e. not using the lounge).
 

Rambling Robert

Train Attendant
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May 30, 2021
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Boston

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Train Attendant
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Boston, MA
I, too, was in Moynihan Train Hall last week, and used the lounger, though this was my second trip through there this year. Upon arrival in NYP I simply went up the escalator into the train hall. When I departed NYP, I used the lounge. If you need red cap service, ask at the front desk when you check in, just as in the old lounge. It is true that there is no longer an advance boarding announcement in the lounge; I don't know why that is.
I was in the lounge the Friday after Thanksgiving and they were announcing tracks in advance / before the general boarding calls in the rest of the station, so maybe it's dependent on the front desk agent if they want to do it or not?

But also now with reserved seating on the Acela knowing the track number in advance doesn't really matter — I guess it would still be helpful for those traveling coach on the regionals though.
 
Joined
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I was in the lounge the Friday after Thanksgiving and they were announcing tracks in advance / before the general boarding calls in the rest of the station, so maybe it's dependent on the front desk agent if they want to do it or not?
That was my experience in October on the Lake Shore Limited. They announced the track first in the lounge so we were able to line up next to the escalator before anyone else.
 

Rambling Robert

Train Attendant
Joined
May 30, 2021
Messages
99
Location
Boston
Also,
Amtrak employees congregate around the next track # - I noticed this and from the NYP/MTH waiting room I walked over and was sixth in line.

The waiting room is very mince, beverages to buy and they check your ticket before entering.
 

Chatter163

OBS Chief
Joined
Aug 26, 2002
Messages
671
I was in the lounge the Friday after Thanksgiving and they were announcing tracks in advance / before the general boarding calls in the rest of the station, so maybe it's dependent on the front desk agent if they want to do it or not?
Must be, as I was there the next day, on the Crescent.
 

Chatter163

OBS Chief
Joined
Aug 26, 2002
Messages
671
No, I was last there on 20 and 27 November. I was not surprised to see that nothing had changed from the summer, in terms of what the public could see.
 

Brian Battuello

Lead Service Attendant
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Jul 23, 2014
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497
Location
Arlington, MA (near Boston)
Except there are people who either don’t know they have an assigned seat or they ignore it and sit where they d*** well please. That has happened to me on both Acela & BC on a regional.
I'm sure this happens all the time, but fortunately I had the opposite experience a few months ago on the DownEaster. I had a group of 6 in business class, with assigned seats. When we got on there was a large piece of paper on each seat with my name on it. As I said in another post, the DownEaster is a small route Amtrak hasn't messed up yet.
 

Bob Dylan

50+ Year Amtrak Rider
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Austin Texas
I'm sure this happens all the time, but fortunately I had the opposite experience a few months ago on the DownEaster. I had a group of 6 in business class, with assigned seats. When we got on there was a large piece of paper on each seat with my name on it. As I said in another post, the DownEaster is a small route Amtrak hasn't messed up yet.
That's because it's funded by the State of Maine and also the Cafe Car LSA is a State employee and the Menu is much better than the National Cafe Menu.( not sure about the T&E Crew, I think they are Amtrak Employees??)
 
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The agency that "owns" the Downeaster has always been comfortable losing money on food service since they believed that it was valuable in establishing the overall value of the service, attracting more passengers, at a higher price point thereby having a positive effect on the bottom line. That was not possible for Amtrak for many years.
 

Palmland

Conductor
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May 25, 2006
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Location
Central Florida
We were in Moynihan yesterday. I liked the ticketed seating area with its separate areas that were nicely done with wood trim and cushioned seats. There was an agent at each entrance and ours was quite helpful. While crowded, no one was standing and at about the same time the Pennsylvanian, Silver Star, 95, and an Acela were about to board.

The food hall had a Starbucks and a fresh salad take out- Chopt. On another side was a Bagel place and another coffee stand. More were being worked on. We crossed 8th Av to get into the building from our arrival on NJT as no one in old Penn Station could direct us to the underground passage. I eventually found it, but it was something of a maze to negotiate.

It seemed much simpler boarding then Penn. as it was just one long escalator ride from the center of the train hall. However the announcements were hard to hear because of the echo and it was less than 10 minutes before departure when they finally boarded.

I was surprised by how many passengers there were in the Hall after hearing prior reports but it didn’t seem crowded. Definitely a much nicer experience then old Penn station.

The last photo was changing engines at 30th St. on the Pennsylvanian.

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joelkfla

Conductor
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Oct 16, 2018
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1,244
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12 miles from Walt Disney World
It seemed much simpler boarding then Penn. as it was just one long escalator ride from the center of the train hall. However the announcements were hard to hear because of the echo and it was less than 10 minutes before departure when they finally boarded.
Yeah, the acoustics in the train hall are terrible. You would think that with modern technology they'd be able to design some sort of directional sound system that could avoid the echo.
 
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