FRA publishes final rule setting Amtrak performance standards for host railroads (updated) | Trains Magazine
Passenger railroad calls new rule 'a victory for Amtrak customers'
The Federal Railroad Administration has issued its final rule establishing metrics and a minimum standard to measure on-time performance and service quality for Amtrak trains, a rule hailed by the passenger railroad as “a victory for Amtrak customers.”
The rule requires Amtrak and host railroads to certify Amtrak schedules, sets an on-time minimum standard of arrival within 15 minutes of the scheduled time for 80% of any two consecutive calendar quarters, and also establishes metrics for ridership, train delays, station performance, and host running time.
Amtrak, in a statement, called the rule “a victory for Amtrak customers and for anyone who believes people and communities across the country deserve a world-class passenger rail network with schedules that you can count on. For too long, many freight railroads have put their cargo ahead of our passengers — in direct opposition to the law. This rule will help Amtrak enforce its rights when they are violated, in order to get you to your destination on schedule.”
The rule will be effective on December 16. It is available in full here.The AAR (Association of American Railroads - freight railroad trade group) reports as of late Monday afternoon that it and its host-railroad members are still reviewing the final rule against the key principles the organization outlined in its comments to the FRA in June. Those included concerns over outdated Amtrak schedules; the need for a dispute resolution process; and the need for Amtrak to provide close-to-real-time daily, station-specific ridership data.