One adult beverage “per trip”?

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Triley

Real Lead Service Attendant
Joined
Dec 14, 2008
Messages
1,523
Location
Somewhere between VAC and EUG
For me, sufficient evidence. Apparently for the attendant, their independent decision and failure to meet Amtrak's stated standard is grounds for a formal complaint asking that the attendant be retrained. Too long has this problem of attendants making up their own rules been ignored by management.

It was not me that got short-changed so it is not me who needs to decide whether a complaint is warranted. But if it were me, I would do so in an instant.

This so typical that one cannot attribute it to overwork, short staff, Covid or any excuse. But it can be attributed to management failures and negligence in doing their jobs - to see that employees understand and follow the standards.
Contrary to popular belief on these forums, not every policy onboard is "made up" by the crew. LSAs couldn't care less if they're suppose to give multiple free drinks out. In fact, they'd likely be happy to, because who wouldn't tip after free alcohol? This is likely a lack of miscommunication between their management/supervisors and themselves.

It gets quite tiring seeing people do nothing but complain on these forums, and blame my fellow co-workers when they are likely doing what they believe is the correct policy. It's also these same situations that pushed me away from AU for almost 2 years. Over the past few weeks I've found nothing has really changed....
 

Triley

Real Lead Service Attendant
Joined
Dec 14, 2008
Messages
1,523
Location
Somewhere between VAC and EUG
What's the BYOB policy on the long distance trains? I'm not a huge fan of that Barefoot stuff.
Come ride the Cascades instead, and I’ll sell you Château St Michelle Chardonnay, Cavit Pinot Grigio, or Line 39 Cabernet instead. ;)

(This comment was made in jest. I know you would’ve asked about the policy on the Cascades if that was an option to ride.)
 

Cal

Foamer
Joined
Jan 23, 2021
Messages
2,913
Location
Socal
Come ride the Cascades instead, and I’ll sell you Château St Michelle Chardonnay, Cavit Pinot Grigio, or Line 39 Cabernet instead. ;)

(This comment was made in jest. I know you would’ve asked about the policy on the Cascades if that was an option to ride.)
"Real Lead Service Attendant" Love that 😂
 

me_little_me

Engineer
AU Lifetime Supporter
Joined
Jul 16, 2010
Messages
4,478
Contrary to popular belief on these forums, not every policy onboard is "made up" by the crew. LSAs couldn't care less if they're suppose to give multiple free drinks out. In fact, they'd likely be happy to, because who wouldn't tip after free alcohol? This is likely a lack of miscommunication between their management/supervisors and themselves.

It gets quite tiring seeing people do nothing but complain on these forums, and blame my fellow co-workers when they are likely doing what they believe is the correct policy. It's also these same situations that pushed me away from AU for almost 2 years. Over the past few weeks I've found nothing has really changed....
While I did point out the failures of management, I have had many experiences watching some of the onboard staff make up their own rules or interpretations of them. They, too, have a responsibility both to observe the rules and, when questioned about it by customers, find out the real facts by themselves asking the questions. If they don't get answers from management, they have a right and obligation to go to their union representatives not only because it is the right thing to do, but as front line workers, they will bear the brunt of the blame if their decisions are in error.

I agree with you that 'not every policy onboard is "made up" by the crew.' But enough of them are to suspect any incorrect information to be one. The question that was asked is not an unusual one and it is hard to believe that one whose responsibility is to get that particular answer right and who has dozens of passengers needing correct information on that issue every day, apparently doesn't have the right information even though it appears on the company's web site. Should the attendant be told otherwise by a manager trying to cut costs, that is a legitimate union issue.

I've had an agent deliberately lie to me about the rules regarding when one could drop off luggage but reluctantly agreed to follow them when I point out the rule that had been in effect for years and I had just verified it with a phone call to Amtrak. It was NOT an inexperienced agent, just a lazy one. Notably, those problems seem to me primarily occurring on the Silvers and the Crescent.

You are right. In the last two years, the complaints have not changed. Then again, in the last 10 years the issues with some crew members and agents also have not changed. When the performance improves, the complaints will reduce accordingly.
 
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