daveyb99
OBS Chief
I took a roundtrip sleeper between FTW-AUS last month. I decided to change the departure to DAL (you get lunch between DAL-FTW, so why not). When I call AMTRAK, the change would have been too much, so I passed.
Then, I bought a one-way DAL-FTW, hoping I could get my room in DAL (didn't work, rats) and lunch.
SO ... I got credit for the DAL-FTW ticket, but not the FTW-AUS ticket. I filed a missing points request, and WOW!!!, Guest Rewards called me about it. They were baffled why I did not get the credit, and attributed it to how my name was on the reservation. Well, I said, thanks -- since all tickets were the same name, so that could not be it.
They call back about an hour later with the word: a traveller can not get credit for the two tickets on the same train on the same day. They would be happy to credit me for either ticket, but not both.
Anyone else run across that?
Then, I bought a one-way DAL-FTW, hoping I could get my room in DAL (didn't work, rats) and lunch.
SO ... I got credit for the DAL-FTW ticket, but not the FTW-AUS ticket. I filed a missing points request, and WOW!!!, Guest Rewards called me about it. They were baffled why I did not get the credit, and attributed it to how my name was on the reservation. Well, I said, thanks -- since all tickets were the same name, so that could not be it.
They call back about an hour later with the word: a traveller can not get credit for the two tickets on the same train on the same day. They would be happy to credit me for either ticket, but not both.
Anyone else run across that?