Stories like this tends to make me very reluctant to recommend Amtrak to anyone.
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I agree they wern't entitled to a refund. However, I think Amtrak management should have given them a partial refund if they had any concern about customer relations and customer satisfaction.
Richard
After a “traumatic nightmare” on Amtrak, can I get my money back?
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home.
I agree they wern't entitled to a refund. However, I think Amtrak management should have given them a partial refund if they had any concern about customer relations and customer satisfaction.
Richard
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