What does that mean? Are they telling people to just hang around? Why not just say "Delayed" with no time estimate?
Yeah it pretty standard for Amtrak Chicago to put passenger in the Great Hall if there train is going to be delay. This is a old school thing.
With the Sleeper lounge relocated they use the older lounge (Hiawatha Lounge) sometime for delayed passenger. Today it was in use for the pizza party.
Chicago was disorganized, and understaffed. The lack of command and communication was noted. Individual staff members were trying, but too many were make things up as they go. This is why I knew about the 4pm train were not canceled yet. As one employee chase after another to tell him it was only the Western Trains so far.
My recommendation is a better uniform. Clear communication. Hard to spot Amtrak personal wear a dark blue jacket with minimal signs. There was a few staff standing around looking lost and confused. While a limited number of staff at the counter helping passenger. I got a redcap to recover my check baggage, but he was in red and hard to miss. Very helpful to me, but he was freelancing.
I talked to people who missed their train and had to wait three days for the next one. (Sunset Limited)
People who trying to final mile it to Michigan after flying in from Germany, now waiting for family to drive into Chicago to pick them up.