Redemption Email

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printman2000

Engineer
Joined
Nov 9, 2005
Messages
3,765
Location
Amarillo, Texas
Just got two emails from AGR saying my redemption was successful. I have not done anything and my AGR account online shows nothing.
Anyone else get an email?
 
Joined
Aug 7, 2004
Messages
1,010
Location
QB 101
I got 2 for a 5 segment redemption I made last week. A week ago, their computers were incredibly slow.

On 4/22, after waiting more than 30 minutes on the AGR phone line, I gave up and booked each segment individually as it's impossible to book a multi-segment trip online with points (unless they are hiding the 'use points' button somewhere I haven't found on the MS booking page). I received no confirmations via email until 5-6 hours later. The last of them arrived 8-9 hours later! So then I have to wonder...I did 5 separate redemptions. Where are my 2 other useless emails?

I think the Amtrak website is getting progressively worse instead of better as they claim. Using my Android cell phone, changing seat assignements on the Acela only brings up the first row or two of seats. The rest of the entire train is blank. So I tried via my Windows desktop computer...it shows the cars OK, but it only allows one (1) seat to be changed, not 2 as I and a friend are traveling together desipite my indicating and paying for 2 travelers on that reservation. I had no choice but to call AGR to get it swtiched. Obviously, they must like paying people to answer the phone rather than getting their website fixed!
 

pennyk

51 year Amtrak Rider
Staff member
Administator
Moderator
Gathering Team Member
Joined
Jul 5, 2009
Messages
13,445
Location
Orlando, FL
I received one email and my account seems to be OK. I have a large upcoming redemption in October.
 

Ryan

Court Jester
Joined
Apr 14, 2008
Messages
17,840
Location
Off looking for his sense of humor
Got a pair of emails with the above subject line this evening, matching up nicely with a pair of redemptions I made...

... last October.

Did the "Centre of Excellence" strike again with emails from over 6 months ago? No recent transactions on my account, points balance looks correct.
 

RebelRider

Service Attendant
Joined
Aug 20, 2018
Messages
166
Location
America's Railroad
Received three redemption e-mails here too. Logged in and saw no suspicious activity in the transaction history. I suspect the phone lines will be busy tomorrow.
 

Sidney

OBS Chief
Joined
Jul 12, 2020
Messages
844
I got 16 emails in the course of five hours saying the same thing. What redemption? Another Amtrak glitch,obviously.
 
Joined
May 3, 2022
Messages
3
Location
Maryland
So glad that this is under discussion, I’m new to the site. I received 2 emails a couple of days apart. I thought they were phishing emails so went to the official website to check my balance. However, the site wanted me to change my password. I ended up calling Guest Rewards. The agent confirmed that it was just a glitch in the Amtrak system. When I asked about the website asking me to change my password he thought that it might be a related/another glitch. I’m going to see if I can get in without changing. Thanks for starting this discussion.
 

Ryan

Court Jester
Joined
Apr 14, 2008
Messages
17,840
Location
Off looking for his sense of humor
That's just what I would expect a phishing operation to say. :cool:

Funny (unrelated) story. The computer system at work started adding [Non-DoD Source] to the beginning of the subject line of all emails that originate... outside the DoD...

Dumb, but mostly harmless. However, that sort of thing is proliferated to all sorts of garbage being added to subject lines, occasionally even more than one, so now we get garbage like: [URL Verdict: Neutral][Non-DoD Source], or my personal favorite [TRUSTED SENDER], which is... "just what I would expect a phishing operation to say"...

I can neither confirm nor deny that I may or may not have added things like [TOTALLY LEGIT EMAIL, I'M DEFINATELY NOT A SCAMMER] to the subject line of some emails that I send when I'm feeling particularly obstinate.
 
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