I love your attitude and philosophy! That type of concern for their fellow man is sorely missing in 2021.I may be a regional employee for a wholly owned subsidiary but I wear the American Airlines uniform and represent their brand. I try my best to represent it best that I can I just wish everyone else would pull some of the weight. Imagine what would happen if you had a whole airline of people who actually cared and tried at the level of what I do? We would be the No. 1 airline in the world for customer service.
I'll happily serve actually. Twice recently I've had 20-30 minute ground stops usually at outstations because ATC wasn't ready for us in Charlotte and I can get a full first class service done in that time. Then I do a second in the air I don't mind at all. The best thing we can do is host our customers and talk to them. It takes them longer to get on or off the aircraft then the other options.This might sound bad, but IROP days were what made things interesting for me while at the regionals for 12 years. I was NYC based and later ORD based so ATC ground stops and delay programs were not uncommon going there. It really was the most challenging part when you're all boarded up and ready to go and ATC calls tells you there's an at least hour long ground stop to our destination. Now the question is do we keep everyone on board for an hour or more and hope its gets lifted sooner? Does @Seaboard92 mind waiting on pax in the cabin? If that happens we can be wheels up in 4 minutes and people can make connections. But the RJ is uncomfortable and can get warm in the summer. Should we have everyone get off to wait in the much more comfortable terminal where they can talk to the gate agents about connections or get something to eat? Can the ground staff handle the volume or do they need to work another flight? What about everyones valet tag bags? If you do this it'll take another good 20-30 minutes to round everyone up when ATC lifts the restrictions. Sometimes I (we) made the right decision, sometimes it was wrong.
Listening to other pilot PA's about delays I tried my best to be informative and detailed but not too detailed either. With mechanical delays, if I was too detailed, no one would understand what I'm saying. Too little and everyone thinks I'm lying or trying to fly an unsafe aircraft. I have tons of stories if I ever type them out.
Thursday evening's NBC News with Lester Holt had a report that there is a training course being offered in Chicago to teach Flight Attendants how to protect themselves and to resist the idiots that would attack them. A United Airlines Flight Attendant was interviewed who was part of the Class. God forbid that I ever witness the kind of encounters during the training that I saw during that news clip!Nope not at all. I probably should ask my local police chief if he could point me in the direction of a place for that.
My girlfriends father actually offered some form of training actually on how to defend myself. And he's EX SpetsnazI would say he's pretty qualified on self defense. He also said it's good to see what he can do to me if I ever hurt his daughter. I caught his message loud and clear.Thursday evening's NBC News with Lester Holt had a report that there is a training course being offered in Chicago to teach Flight Attendants how to protect themselves and to resist the idiots that would attack them. A United Airlines Flight Attendant was interviewed who was part of the Class. God forbid that I ever witness the kind of encounters during the training that I saw during that news clip!