This morning, I called Amtrak and spoke to an agent who confirmed that our tickets for June 27th are still good. Until their system is updated, no new tickets will be issued to us. Amtrak has not contacted us with an update either.That’s not what I’m seeing on the Amtrak app now - it seems to show the bus bridge through July 16th. I’d call to get your ticket changed to 1777 and the bus bridge if it hasn’t updated already.
Well, it is updated now. Only the mixed service is available until 7/17 based on the "Schedule" page and I did a dummy booking SAN-LAX next week, 6/29, and it only offered the three "mixed service" options, no trains.This morning, I called Amtrak and spoke to an agent who confirmed that our tickets for June 27th are still good. Until their system is updated, no new tickets will be issued to us. Amtrak has not contacted us with an update either.
After reading the above posts, we revisited the Amtrak website which had finally been updated to show that the Pacific Surfliner bus bridge would be in effect next week on the day we are leave. We called Guests Rewards and got through to an agent within 30 minutes. We explained the situation and, after the agent had put us on hold for a few minutes, were told that an updated 1777-3977-777 ticket would be e-mailed to us. Wouldn’t you know it, but right then our internet connection dropped out and we had to wait a while for it to come back so that we could check our e-mail and open the message from Amtrak. All we got was the sales receipt (but no attached boarding ticket.) Perhaps we weren’t reading it correctly, but the sales receipt seemed to show our Pacific Surfliner reservation as “trip cancelled!” We immediately called back Guest Rewards and, after a 58-minute wait, got through to an agent who reassured us that our reservation had not been cancelled. She also e-mailed us a 1777-3977-777 boarding ticket, which we have since printed out in multiple copies so that we can stash backups away in our various carryon bags.Well, it is updated now. Only the mixed service is available until 7/17 based on the "Schedule" page and I did a dummy booking SAN-LAX next week, 6/29, and it only offered the three "mixed service" options, no trains.
The website cannot show anything ARROW doesn't have. So ARROW is now updated.
If you want to be first in line, as you have previously indicated, for rebooking on 1777 on your trip next week, now is the time to check whether your trip is updated on the app or not. If it isn't, call. 777 SAN-LAX is now out of ARROW until 7/17 and 1777/3977/777 is in.
As previously noted, Amtrak has a history of being slow with notifications. I wouldn't wait for them. Check your reservation.
going to be interesting to see how fast they can get one built
We have tickets from Lompoc Surf to Guadalupe on July 4, just to treat the grandkids to a train ride. This is all in Santa Barbara County, far from the track closure, yet we got emails and text messages from Amtrak to call about our trip. I was on hold for maybe 20 or 30 minutes, but what a waste of my time, as well as the time of the person I spoke with who assured me our trip is not affected. Seems like there must be a way to determine which passengers are actually affected instead of contacting every passenger on any part of the train's route.Yep. Seeing the same thing on the website.
It sounds like they are starting to realize they can't keep band-aiding this forever and have to move to the long term solution of moving the tracks inland. It is a matter of getting the cats herded i.e. the various political entities lined up so this project can be funded and implemented.This article about the state of the South Orange County section of the Surfliner route ran in today's L.A. Times -- there's nothing really new to report, but it's a pretty good summary of where things stand.
Landslides in Orange County continue to disrupt the coastal rail line that carries Amtrak's Pacific Surfliner. Is it time to trade stunning views for a reliable route?www.latimes.com
Hope your reservation turned out fine. We were scheduled to take the Surfliner between LA and San Diego on the first of this month. When I first saw the info about the coastal issue on this board, I checked online and the 500 numbered trips had all been 'annulled,' so I called AGR to change to one of the 700 trips which had the bus bridge. The AGR rep happily modified the reservation and included a specific notation about the 17xx bus bridge on the ticket. By the day of travel, I double-checked the ticket at the Union Station ticket office and they reprinted the three legs on ticket stock. Good thing, as it turned out, because at Irvine there were not enough bus seats for those getting off the train from points north, and they decided that those without bus bridge-specific tickets would need to wait for the next set of busses. Of course, traveling on July First was a big mistake anyway, since lots of people were taking an extra long July 4th holiday and heading for the beaches at San Diego. Traffic on the I-5 crawled all the way to Old Town...I made a one way reservation for Wed. July 5th from Irvine to Oxnard which I take on a monty basis. I also got a call saying that I should immediately call the reservation dept., etc. I was put on hold for endless minutes and then decided to just drive over to the Oxnard station (5 minutes) and they said that my reservation was fine, just letting people know about the situation from Irvine points south and from San Diego points north which I have been aware of for months. I also tried emailing them before going to the station but "Julie" said my reservation number was not on file.
without more protection there is miles of slide risk in this same area and much more north of los angles. Really the line badly needs more walls to protect it until the line can get a bypass. The best way to do that is to setup railcars with all the equipment needed to build the walls and then get a bit done every night, the locals will hate you but thats the only way this line stays open for the next 10 years we need it to be.Hopefully it will be a long time that this train will be operational