glensfallsse
Service Attendant
- Joined
- Apr 22, 2017
- Messages
- 114
That's correct, my original ticket was Vancouver to Toronto, then had hoped to catch the train at its revised start point in Edmonton.You were having to depart from Edmonton, but were originally ticketed from Vancouver, right?
I think you may be right about possible wholesale cancellations from Vancouver so your reservation was shown as cancelled. There still would have been a record of it, though.
The email from VIA specifically stated your reservation could be modified with a partial refund. You did not initiate any cancellation. I know it is too late now, but I would have stayed on the phone, quoting the email and insisting to speak to the supervisor myself. I'd continue to argue, though politely and sticking to facts. Even now, I would contact VIA and demand a coherent explanation for their behavior and the conflicting information at the very least, even if there was no possibility of compensation. I would still be terminally pissed.
If it were Amtrak I'd chalk it up to incompetence or laziness on the agent's part. That's par for the course there, but it surprises me at VIA. But at Amtrak I'd sure as heck be on the phone with Customer Relations. I don't know if VIA has an equivalent.
I wrote an email to Via Rail customer service several days ago and have yet to hear back. I haven't pursued it any more aggressively because, frankly, it seems a little insensitive to be jumping up and down complaining about my ruined vacation when half the population of Jasper lost their homes.