We're about 5 months out. Is it too early to attempt a room reservation request? We just want to ensure we have roomettes across the hall from each other.Sounds like yet another downgrade in reservation service due to primitive computerized system. But I wonder how far into the future is your upcoming trip? Perhaps there's a problem with sleeper car configurations or number of such cars to be included on a particular date. But I do agree with you... no excuse for this. Call back and make sure you have specific preferences in the record. Then again... some of the res agents don't know and don't care; you may have to call back several times.