Where to send complaints?

[ReadingCrusader]

If you go to the Amtrak website the closest you can find is "feedback" if you want to file a complaint. I did so and got no response. What can I do? In a now closed thread, someone cited this address, Is it still valid?

Amtrak Customer Relations

60 Massachusetts Ave NE

Washington, DC 20002

 

[districtRich]

Amtrak HQ moved and the address is now 1 Massachusetts Ave NW, Washington, DC 20001

 

[ReadingCrusader]

1 Massachusetts Ave NW, Washington, DC 20001

Thanks

 

[Jack Davis]

This is all good information for the train traveler; hopefully, someone who needs it will have read it before embarking on a a rail journey. In this regard, trains and sizes, etc. I wrote AMTRAK an nice letter some time ago to the address I got from Google but, a few weeks later it was returned to me with the yellow tape stating, "Address not current" ~~~ So, does anyone on here know the proper address for Amtrak Headquarters? New York, Chicago, Des Moines, New Orleans, Miami? Thanks.

I think it's likely that you were talking to a new hire who was just reading what Amtrak gave them and never knew that Viewliner Roomettes had a toilet.

Joelkfla, Do you know the proper address for Amtrak Headquarters? I want to mail a letter to them, did so in the past and it was returned to me "Addressee Unknown." (Used Google for that address) but, obviously it was not correct. Thanks.

 

[Shanson]

Joelkfla, Do you know the proper address for Amtrak Headquarters? I want to mail a letter to them, did so in the past and it was returned to me "Addressee Unknown." (Used Google for that address) but, obviously it was not correct. Thanks.

The Internet ssys

400 N Capitol St NW, Washington DC 20001

If that's not current, more research is in order.

 

[AmtrakBlue]

Joelkfla, Do you know the proper address for Amtrak Headquarters? I want to mail a letter to them, did so in the past and it was returned to me "Addressee Unknown." (Used Google for that address) but, obviously it was not correct. Thanks.

Did you look on Amtrak's website for "Contact Us"?

 

[Shanson]

Did you look on Amtrak's website for "Contact Us"?

That only provides a webform to send email, as far as I can see.

 

[PVD]

There is a mailing address shown also, I know they were moving over a block or so from Union Station a couple of years back. I believe the One Mass address on the website is correct.

 

[AmtrakBlue]

That only provides a webform to send email, as far as I can see.

Scroll down to bottom of page
On right side, click on Contact Us
Click on Call/Write us

Helpful Phone Numbers and Links | Amtrak

www.amtrak.com