Where to send complaints?

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Joined
Aug 10, 2021
Messages
6
Location
Argentina
If you go to the Amtrak website the closest you can find is "feedback" if you want to file a complaint. I did so and got no response. What can I do? In a now closed thread, someone cited this address, Is it still valid?

Amtrak Customer Relations

60 Massachusetts Ave NE

Washington, DC 20002
 

Jack Davis

Train Attendant
Joined
Apr 28, 2021
Messages
18
Location
90746
This is all good information for the train traveler; hopefully, someone who needs it will have read it before embarking on a a rail journey. In this regard, trains and sizes, etc. I wrote AMTRAK an nice letter some time ago to the address I got from Google but, a few weeks later it was returned to me with the yellow tape stating, "Address not current" ~~~ So, does anyone on here know the proper address for Amtrak Headquarters? New York, Chicago, Des Moines, New Orleans, Miami? Thanks.

I think it's likely that you were talking to a new hire who was just reading what Amtrak gave them and never knew that Viewliner Roomettes had a toilet.
Joelkfla, Do you know the proper address for Amtrak Headquarters? I want to mail a letter to them, did so in the past and it was returned to me "Addressee Unknown." (Used Google for that address) but, obviously it was not correct. Thanks.
 

Shanson

Train Attendant
Joined
Sep 17, 2021
Messages
52
Location
Austin TX
Joelkfla, Do you know the proper address for Amtrak Headquarters? I want to mail a letter to them, did so in the past and it was returned to me "Addressee Unknown." (Used Google for that address) but, obviously it was not correct. Thanks.
The Internet ssys

400 N Capitol St NW, Washington DC 20001

If that's not current, more research is in order.
 

AmtrakBlue

Engineer
Gathering Team Member
Joined
May 6, 2011
Messages
13,927
Location
Delaware
Joelkfla, Do you know the proper address for Amtrak Headquarters? I want to mail a letter to them, did so in the past and it was returned to me "Addressee Unknown." (Used Google for that address) but, obviously it was not correct. Thanks.
Did you look on Amtrak's website for "Contact Us"?
 
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