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- Jul 16, 2010
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With modern telecommunications, one remote agent could cover multiple no-longer-manned stations via bidirectional video.
You would press a button at the local station while standing in front of a camera. The video screen would show expected wait time and queue length.
When the agent appears, you can tell the agent your issue and actually show boarding passes, etc as necessary by placing them on reader (boarding pass) or showing them what's wrong and/or discuss your issue.
Agent could do things like update/upgrade tickets, taking credit cards if necessary, print tickets at the station, possibly even have you put luggage on a scale and print luggage tags then tell you where to place luggage by where the baggage car would be where an onboard baggage person would load/unload baggage.
Screen, camera, printer, readers would have a door that locks in off-hours. A security camera and alarm button would be monitoring and recording the room. Restroom and building doors would be remotely locked/unlocked at certain hours. Alarm button would cause alarm at local police as well as notify Amtrak security remotely to look at that screen and be able to communicate to person pulling alarm.
You would press a button at the local station while standing in front of a camera. The video screen would show expected wait time and queue length.
When the agent appears, you can tell the agent your issue and actually show boarding passes, etc as necessary by placing them on reader (boarding pass) or showing them what's wrong and/or discuss your issue.
Agent could do things like update/upgrade tickets, taking credit cards if necessary, print tickets at the station, possibly even have you put luggage on a scale and print luggage tags then tell you where to place luggage by where the baggage car would be where an onboard baggage person would load/unload baggage.
Screen, camera, printer, readers would have a door that locks in off-hours. A security camera and alarm button would be monitoring and recording the room. Restroom and building doors would be remotely locked/unlocked at certain hours. Alarm button would cause alarm at local police as well as notify Amtrak security remotely to look at that screen and be able to communicate to person pulling alarm.