Thank you Alan. That thought really never crossed my mind. At the time of delay all kinds of nasty thoughts go through your mind and unfortunately stay there. Maybe i did jump the gun a bit, and if so then i do apologize. but then again if the people at guest relations were more reasonable, and...
I did offer to rent a car at my expense to meet my connection but they told me that everything will be ok and advised me not to, so i did take their word and waited. I absolutely love traveling with Amtrak and will continue to do so for life. But if problems do occur i expect honesty, so i can...
Actually no. That was part of the letter i sent to the customer relations dept. in Wash. DC. The customer service folks told me to write DC to further complain.
Too funny because when i got home from work, i did receive a response from Amtrak. It was an apology letter and a very nice travel voucher. They agreed with me that the rude customer service should have never happened, and the promise of firm times should have never been given out. I do agree...
I guess the part that upset me the most was they gave me a firm answer of a 2 hr delay. Come to find out about 4 1/2 hrs later that the train was just approaching Kalamazoo which is still a minimum of at least 4 hrs from Toledo. Don't they know where these trains are before they give out...
Does anybody know how long it takes to get a response from the corporate offices for guest relations in Washington DC. The following is a letter i wrote them explaining my nightmare weekend trip last month. The letter was written in 3-29-10
Hi
I am writing to say i am very disappointed the way...
WOW!!! Thanx everyone I did some homework online but what you folks gave me i somehow did not see. I think i now have GSC covered. Will more than likely stay at the Glenwood Hot Springs Lodge and Spa, and check out the Glenwood Springs Amusement Park and tour the caves and just relax in the...
I have been riding amtrak for years, but never on the CZ. I am looking for info on what to do and where to stay while on this trip.
It will begin leaving ann arbor mi. on 6-20-09 arrive gsc on 6-21-09
Leave gsc on 6-24 arrive reno 6-25
going to lake tahoe on 6-26 thru 6-29
then proceed to...