Recent content by comanchepilot

A 'meal credit' is just that - you don't get an Amtrak meal. Amtrak is NOT PROVIDING the meal - thus they are NOT responsible for it. They do ask you cabin number when you arrive in the dining car - they just look it up and say: you opted for the meal credit. You know, Fred Smith was...

You still have your train meal!

Amtrak is not providing the food - so they don't have to comply with the 'stricter FDA' standards. So lets stick our heads in the sand and ignore other options because someone had an idea you didn't. Amtrak runs trains through these places every single day - the attendants and staff know...

You know, its 2020 - you'd think they could develop an app that delivers food to the trains at the longer stops. I'd skip the provided salt and carb fest to get a good meal meeting the train from a local place - imagine - Mexican food in Albuquerque. Steak or pub grub in Denver. Seafood in...

management is not in the train cars not providing the service. The employees know what the service standards are, and for the most part, are not providing it. And everyone is literally hiding behind COVID - why can't I get free coffee in the dining car? Hand out a cup - let me bring my cup -...

If all of a sudden everyone knew what the service standards are, and what amenities are supposed to be available, then the SCA would have to deliver on those. I've traveled on three or four over night trains - I've gotten decent service on ONE of those trips and it was a totally intracalifornia...

You wanna solve customer service problems everywhere? Dissolve the unions and make wages and bonuses service dependent. Assuming thats not possible - and it isn't with a government corporation like Amtrak - start hiring for attitude. Just like Southwest Air used to. Hire people excited...

We traveled the Coast Starlight from Los Angeles to Seattle early September. Will not give date . . .   The BAD first - We reserved a roomette out of LA. Trip started off great- sleeping car attendant came with Champagne as we left LA . That was the LAST time we saw him. The roomettes are...