AGR Credit Card change (October 2022)

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I'm already an FNBO customer on another card. I was successful in adding both of my Amtrak cards to my existing account login. Only thing I couldn't setup was text alerts on the Amtrak cards. Kept getting a message to try back later as they were experiencing technical difficulties. That may have nothing to do with the new cards though. I've seen it before on Sundays with FNBO. Like a lot of banks, they do maintenance on Sundays. Things can sometimes be wonky.

Went out and made a couple of purchases on both cards, and they both work as I expected.
 
TheVig said:
I'm already an FNBO customer on another card. I was successful in adding both of my Amtrak cards to my existing account login. Only thing I couldn't setup was text alerts on the Amtrak cards. Kept getting a message to try back later as they were experiencing technical difficulties. That may have nothing to do with the new cards though. I've seen it before on Sundays with FNBO. Like a lot of banks, they do maintenance on Sundays. Things can sometimes be wonky.

Went out and made a couple of purchases on both cards, and they both work as I expected.
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I noticed on the web page mention of upgrading the web page and you could switch back to the "classic" version temporarily.
 
Have a different problem w the transition. I paid Bank of America early b/c my due date is Nov. 5 and I didn't know how FNBO would handle that. Paid full amount to BofA on Oct. 20 and it does not show up as paid in my new FNBO account. FNBO phone rep "thinks" BofA should transfer the money to FNBO by Nov. 5 but no assurances except they won't charge me a late fee! Rep told me to have my bank send proof to "Accounting Research" dept at FNBO that BofA got the money. A mess from my standpoint.
 
soletsky said:
Have a different problem w the transition. I paid Bank of America early b/c my due date is Nov. 5 and I didn't know how FNBO would handle that. Paid full amount to BofA on Oct. 20 and it does not show up as paid in my new FNBO account. FNBO phone rep "thinks" BofA should transfer the money to FNBO by Nov. 5 but no assurances except they won't charge me a late fee! Rep told me to have my bank send proof to "Accounting Research" dept at FNBO that BofA got the money. A mess from my standpoint.
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Sorry for your issue, but this and a few other reasons was why I precisely made sure my BofA cards had zero balances over a week ago to make sure the transition went smooth. I've been through to many rodeos with bank transitions concerning credit cards.
 
soletsky said:
Have a different problem w the transition. I paid Bank of America early b/c my due date is Nov. 5 and I didn't know how FNBO would handle that. Paid full amount to BofA on Oct. 20 and it does not show up as paid in my new FNBO account. FNBO phone rep "thinks" BofA should transfer the money to FNBO by Nov. 5 but no assurances except they won't charge me a late fee! Rep told me to have my bank send proof to "Accounting Research" dept at FNBO that BofA got the money. A mess from my standpoint.
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The payment my wife made to BofA last week appears in the current FNBO statement.
 
soletsky said:
Have a different problem w the transition. I paid Bank of America early b/c my due date is Nov. 5 and I didn't know how FNBO would handle that. Paid full amount to BofA on Oct. 20 and it does not show up as paid in my new FNBO account. FNBO phone rep "thinks" BofA should transfer the money to FNBO by Nov. 5 but no assurances except they won't charge me a late fee! Rep told me to have my bank send proof to "Accounting Research" dept at FNBO that BofA got the money. A mess from my standpoint.
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I paid one of my BoA cards on Friday and it's not showing, yet. I'm going to give it a few days (and see if it shows up on my checking account). It's not due till the 12th, so I have time.
 
jcastallack said:
Per Flyertalk, Goo Gone works well if you have that.
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In over 50 years of having credit cards, -never- have I encountered such difficult-to-remove goo as on the FNBO cards!

I first tried rubbing as that has always worked in the past. Nope.
Tried cigarette lighter fluid (I used nothing but a Zippo from 1963 or so until I quit I quit smoking in 1985). Nope.
Tried Goo Gone (and older metal can of it)...some success.
Seeing how others have had success with the new, not-so-flammable-smelling Goo Gone, I'll have to give that a try.

Also, their site is not terribly friendly for this geezer of 75. And I'm a retired computer geek! It only took 8-10 minutes of screwing around to find a way to add the second AGR card to my account.

And thankfully, they captured all the individual transactoins from previous billing up to and including last Thursday. But, an attempted refund for a trip I cancelled to CC from Amtrak on Friday did not show up! Now I have to spend another 10 minutes or more on the phone with them to figure out WHERE did the refund money go? Of course, I tried for several days trying to cancel the trip and refund to the voucher without success as the site bombed each time. I may be out all of the $104 or so on the voucher at this point. Neither I nor the agent could refund it to the voucher, so they switched me to a specialist who said she'd refund it to the CC. It's not there. **** poor timing on my part, I presume.

So, 'it's another fine day in the (Amtrak) neighborhood, another fine day...'
 
Well, I didn't read the instructions to see how to get the app. I just went to App store and saw the the FNBO app that I downloaded. Bad idea. It didn't like my information. Fortunately I got a very helpful associate who dealt with log in problems. We struggled with it for a while but finally figured out I needed the 'Card FNBO' app. Worked fine after I did that. I asked why the two apps. She said one was for customers who have other accounts with FNB"O and the Card FNBO is just for credit card customers. Very strange. Of course, all I needed to do was read the instructions!
 
bratkinson said:
In over 50 years of having credit cards, -never- have I encountered such difficult-to-remove goo as on the FNBO cards!

I first tried rubbing as that has always worked in the past. Nope.
Tried cigarette lighter fluid (I used nothing but a Zippo from 1963 or so until I quit I quit smoking in 1985). Nope.
Tried Goo Gone (and older metal can of it)...some success.
Seeing how others have had success with the new, not-so-flammable-smelling Goo Gone, I'll have to give that a try.
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Isopropyl alcohol worked fine for me (and some rubbing).
 
NorthShore said:
Living in the Midwest, it's actually nice to have something based upon Central Time (rather than the usual Eastern or sometimes Western) for once. Now, if they really wanted to confuse everyone they could have used Mountain Time in Arizona!
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Better yet, GMT or "Zulu" time. o_O
Having worked in communications I'm comfortable with that!
 
Made a call to their customer sevice for what was essentially a perfunctory question (I do that a lot) and was very pleased that it was easy and quick to get to an agent. No endless and confusing navigation menus or waiting 15-20 minutes. Got through in 2 minutes, which was impressive for a Sunday and on a conversion day. Agent was very friendly and helpful. Shows FNBO was prepared for this. Also like the website much better than BofA.
 
Now all we have to do is patiently wait for statements to start cutting to see how long it takes for the points to show up.
 
Would-be new FNBO AGR credit card customer here (probably the no-annual-fee version), just waiting to hear when I can apply. I've got time tonight, but perhaps it would be best to wait until existing customers have activated their cards?
 
PaTrainFan said:
Made a call to their customer sevice for what was essentially a perfunctory question (I do that a lot) and was very pleased that it was easy and quick to get to an agent. No endless and confusing navigation menus or waiting 15-20 minutes. Got through in 2 minutes, which was impressive for a Sunday and on a conversion day. Agent was very friendly and helpful. Shows FNBO was prepared for this. Also like the website much better than BofA.
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I also made a phone call this afternoon, with what I thought was a good question, and also had quick access to an agent who provided me with an answer to my question. I was pleased.
 
MccfamschoolMom said:
Would-be new FNBO AGR credit card customer here (probably the no-annual-fee version), just waiting to hear when I can apply. I've got time tonight, but perhaps it would be best to wait until existing customers have activated their cards?
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When it happens, you will probably have to access the application via Amtrak's AGR page.
 
Just signed up at the website, set up security notifications, etc. My balance from BOA since last payment has transferred, The website seems to work well and is cleaner than the BOA site. I was pleased with BOA and hope FNBO will be the same. And yes, that sticky on the card was a bit of a pain. Gooagone is good.
 
Made my first purchase on the FNBO card this afternoon, about $15 for lunch for my wife and me at a McDonald's in Hanover, PA. The card seemed to work, but the kiosk didn't print me a receipt. The person at the counter said the payment was approved, and they served us out meal.
 
pennyk said:
I also made a phone call this afternoon, with what I thought was a good question, and also had quick access to an agent who provided me with an answer to my question. I was pleased.
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I'm glad others have had luck speaking to an agent easily. The telephone tree does not include "speak to an agent" so I had to choose one option I thought wouldn't be automated. I did get an agent at that point who was polite and answered my question. But most cards have an option to speak to an agent without going through the additional hoop.
 
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