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I thought this kind of customer relations breakdown only happened on Amtrak. lol ;) Full Story- Eurostar passengers reach London after latest mishap

To me Amtrak has treated the cardinal like a leftover long distance train. Giving it poor standards, even for Amtrak. Keeping it limping along with poor food, equipment, and schedules. Yet over the past year I have seen Amtrak making improvements, has anyone else noticed this? For starters...